The once and future health care market

Article Abstract:

Various networks of hospitals, insurers, employers and health care providers have sprung up in response to the unsuccessful attempt to enact health care reform in 1994. How these networks respond to impending economic and regulatory developments will do much to shape the future delivery and funding of health care. Rising numbers of uninsured Americans, and the inadequacy of health care coverage for many of those who do have it, are major problems. Employers have a strong potential to influence networks to control costs.

United States, Medical economics, Economic aspects, Forecasts and trends, Health care industry, Medical care, Cost of, Health care costs

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Norwich Union: why merely "good" customer service was no longer good enough, and what we did about it

Article Abstract:

Based on a case study of Norwich Union Insurance, the rationale behind its efforts to improve the quality of its customer service, from "good" to "great", is explained. Norwich consulted Cape Consulting for the purpose.

United Kingdom, Land Subdivision and Land Development, Marketing procedures, Product quality, Subdividers & Developers, Subdividers and Developers, Case studies, Real estate developers, Quality management, Customer service, Norwich Union Insurance Group, Support services, Customer relations

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