Reengineered systems give competitive edge

Article Abstract:

Standard Insurance Co. has replaced its mainframe computer system with an open server information system. The system, which consists of a Sequent Computer Symmetry server, multiple Intel Pentium processors and ProLiant and ProSignia servers from Compaq Computer, has saved the company millions of dollars in hardware and software costs and cut development time and costs by over 30%. The system has also improved customer relations by placing additional staff into position that deal directly with customers.

Data Processing Services, Specialized Computer Services, Data processing and preparation, Information technology services, Information systems, Standard Insurance Co.

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New client/server systems create competitive edge

Article Abstract:

ITT Hartford Group Inc. is utilizing client/server technology to increase workflow and improve customer relations. The insurance company reorganized its employees into multidisciplinary teams, cross trained team members and is in the process of installing a local area network to increase communication between team members. The reengineered approach, which will be fully implemented in 1997, has reduced ITT Hartford's staff by about 20% and improved large policy turnaround from 20 days to three days.

Client/server architecture, ITT Hartford Group Inc.

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Image, work-flow systems ready for widespread use

Article Abstract:

Insurance companies can install image-based work-flow computer systems to automate paper-based processes, but these systems can also be used to solve business problems related to workflow, distribution and customer service. By automating the workflow process and enabling many users to access documents, insurers can realize gains in productivity, flexibility and service quality.

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