Systems reorganization: a winning strategy

Article Abstract:

Success in the reorganization of information systems depends on teamwork and the balancing of technological objectives with business requirements. Massachusetts Mutual Life Insurance Co began restructuring its information system in the mid-1980s to reduce costs and improve productivity. The reorganization included the establishment of a new data center and the installation of software enhancements and expert systems. The firm was able to reduce its staff while becoming more productive.

Accident and health insurance, Cover Story, Information resources management, Massachusetts Mutual Life Insurance Co.

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Empowering the user

Article Abstract:

Amex Life Assurance Co trimmed costs, improved productivity and increased flexibility by installing an enterprisewide network to aid its user departments with information control. For example, Amex reduced processing time and was able to achieve quicker access to information. Also, the host-based system streamlined budgeting and planning. Amex expects the computer architecture to improve service to insurance agents once it is fully implemented.

GE Capital Assurance

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What's the use?

Article Abstract:

Many high-technology products, such as computers and voice-response systems, are not user-friendly. Usability testing, one step in the systems development process, can help product designers develop products that are easier to use. New England Mutual Life uses a custom-designed laboratory for usability testing. This process allows developers to see which tasks give users the most problems.

Investment advice, System development, Systems development, New England Mutual Life Insurance Co.

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