Ethics stress in public organizations

Article Abstract:

The incidence of ethics-induced stress among employees of public organizations and the significance of stress on the organization were examined by studying some municipal managers in Texas and employees of an east coast municipality. Findings show that heavy workloads and job pressure do not result in ethics-induced stress while failure to acknowledge and reward merit accordingly does give rise to ethics-induced stress. Ethics-induced stress, in turn, could bring about organizational conflict, job dissatisfaction and frequent employee turnover.

Psychological aspects, Analysis, Job stress, Public employees, Government employees

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Viewing organizations as customers of government services

Article Abstract:

Several organizations have been experiencing lengthy and costly delays during underwriting and construction review stages of the process. These delays were the main source of dissatisfaction with agency performance. This confirms the belief of Maryland's Community Development Administration that one of the most vital predictors of customer satisfaction is the finding of timeliness of funding commitments. Customers hold senior management accountable for the quality of program service and performance of subordinate staff members.

Administration of Housing Programs, Urban Planning, and Development, Housing & Community Development, Planning, Housing, Organizational effectiveness, Housing development, Maryland

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