On the folly of rewarding A, while hoping for B: measuring and rewarding agency performance in public-sector strategy

Article Abstract:

The strategy for measuring and rewarding performance in government agencies is different from that of the private sector since success in the former is measured in terms of political considerations. Government agencies also do not have clients, but have stakeholders whose satisfaction must be met. These include the taxpayers, the service recipients, the regulatory agencies, the state legislatures and the federal government. Thus, the objective performance criteria are based on what the agency is supposed to do, what it accomplishes, and what it does to accomplish it.

Employee Evaluation, Methods, Evaluation, Employee performance appraisals, Performance appraisals, Achievement motivation

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ISO 9000: a certification-based technology for reinventing the federal government

Article Abstract:

One of the more effective means by which the national government can bridge the gap between expected and actual delivery of public service is the adoption of the ISO 9000 family of quality standards. The standard essentially empowers public employees to become instrumental in the improvement of the delivery of public service, since the standard essentially draws the lines of function and accountability as well as the authority to advance what they believe can contribute to the betterment of public service.

Standards, Management, Usage, ISO 9000 (Standard), Public employees, Government employees, Government productivity

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The nature and scope of state government ethics codes

Article Abstract:

Most state governments promulgating the code of ethics for employees are found to adopt a legalistic approach. State government codes of ethics are markedly skewed in the low-road direction. Every state reporting a code of ethics has procedures relevant to conflicts of interest. 67% of the states take low-road dimensions as their only concern. Of the states with high-road content, professional ethics is most pervasive.

State Government, Analysis, Ethical aspects, Professional ethics

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