On the complex nature of patient evaluations of general practice service

Article Abstract:

The probability of a positive evaluation of the service encounter by patients increases with favorable process. The impact of a favorable process tends to be less positive in the case of an unfavorable outcome than in the case of a favorable outcome. With regards to the case of a visit directed at tangible aspects of the medical service, service outcome has a stronger influence on patient evaluations. On the other hand, service process has a stronger influence on patient evaluations with regards to the case of a visit directed at intangible aspects.

Health Care, Health Care and Social Assistance, HEALTH SERVICES, Psychological aspects, Decision-making, Decision making, Medical care, Patients, Medical consultation

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The role of value in the delivery process of hospitality services

Article Abstract:

Customer value in the service delivery process was examined by breaking down the restaurant service delivery process into four stages, and evaluating each stage for emotional, practical and logical content in terms of the perception of the customer. The stages which exhibit high customer contact showed how customers value the service provided and an interesting insight into the results showed a carry-over effect, with a favorable impression or valuation of the first stage affecting the overall customer impression of the service.

Service Industries, Measurement, Services industry, Consumer behavior, Table service

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The impact of attitude strength on customer-oriented priority setting by decision makers: an emphirical investigation

Article Abstract:

The role of information perception by the decisions makers and its relation to customer satisfaction is examined.

Management dynamics, Management, Beliefs, opinions and attitudes, Managers, Customer satisfaction, Company business management

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