Get to work in seconds not hours

Article Abstract:

Many surveying firms, such as Conrad Ritblat, are permitting their staff to work from home due to the increased use of laptop computers and the Internet whilst others, such as Healey and Baker, remain unconvinced of the benefits.

Analysis, Telecommuting, Surveyors, Home offices

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Hanging on the telephone

Article Abstract:

Technological trends in the operation of customer call centres in the UK are discussed. The development of web-enabled centres which handle consumers' calls online, and the need for highly skilled staff to run them, is reported.

Customer service, Customer relations

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Mail order firms go by the book

Article Abstract:

Location of distribution centres will become of paramount importance to mail order firms which expand into the internet market and need the assurance of being able to deliver goods to customers quickly and efficiently.

Mail-order industry, Mail order business, Distribution, Location, Warehouses

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