Home and away

Article Abstract:

British Airways PLC (BA) have moved one of their UK call centre operations to Bombay, India, as part of their strategy to reduce costs by 1 billion pounds sterling by the year 2000. BA opened their first call centre at Ruislip, England, but have since opened call centres in various locations throughout the world. BA Chief Surveyor Colin Clarkson suggests the cheap cost of labour in India will allow them to offer a 24 hour service and therefore overcome problems with time differences. Rents in Bombay, for the new call centre, are 70 pence sterling per sq ft.

Telemarketing Services, Telemarketing Bureaus, Business services, not elsewhere classified, All Other Travel Arrangement and Reservation Services, Airline Reservation Services, Management, Airlines, British Airways PLC, Telemarketing, Company Profile, Airline reservations

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A click away from change

Article Abstract:

Initial growth by many high technology and telecommunications firms in the Thames Valley region of the UK is being followed by a period of consolidation and rationalization, forcing many to seek smaller but more flexible office accommodation.

Analysis, Business cycles, Industrial management

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Times of change

Article Abstract:

The use of the technique of discounted cash flow as a means of dealing with the valuation of the growth of rental income is explained, with examples to illustrate this valuation method.

Methods, Real estate developers, Practice, Study and teaching, Valuation, Discounted cash flow

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