Older salespeople's role in retail encounters

Article Abstract:

The study investigated the role of older salespeople for serving older customers, specifically within the retail sales encounter, in two phases (Phase I of focus group interviews and Phase II of survey research). For each phase of the study, differences in customer's attitudes toward older and younger retail salespeople than toward younger salespeople. The study also demonstrated that greater favorability is not felt for younger sales personnel by younger customers. In fact, both older and younger customers indicated that older retail sales personnel showed more interest in helping them, were more likely to provide clothing information, and showed more respect for them as customers. (Reprinted by permission of the publisher.)

Aged, Research, Demographic aspects, Employment, Elderly workers, Sales personnel, Salespeople, Aged consumers, Elderly consumers

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The Derivation of Job Designs

Article Abstract:

A hypothesis explaining the derivation of job designs is presented. Jobs are made up of tasks and rules. Technology characterizes the tasks and decision-making characterizes the work roles. Managers have choices over the technology, structure, and control that they use. Practical implications are concerned with what job designs exist and which are most effective. Job simplification is the process chosen by managers because it allows the most control. Functional and motivational aspects of job design are considered when assessing job complexity and its effectiveness. New designs are risky. Directions for research and development in this area are outlined.

Planning, Evaluation, Concepts, Job analysis

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Hog wild

Article Abstract:

Five executives of electric utilities share their passions for riding Harley-Davidson motorcycles. Aside from the bike's identity as an American cultural icon, Harley-Davidson bikes are prized for their distinct look and power. These executives love touring on their bikes because of the freedom they represent and how the bikes allow them to temporarily forget their corporate worries.

Motorcycles, Motorcycle, Bicycle, and Parts Manufacturing, Motorcycles, bicycles, and parts, Officials and employees, Electric utilities, Appreciation, Executives, Recreation, Harley-Davidson (Motorcycle)

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