How technology enhances the quality of student-centered learning

Article Abstract:

Technological developments such as the Internet and e-mail can go a long way in improving the teaching and learning process. A course can be developed so that it can be taught using a World Wide Web site. The Web site can be very effective and is more conducive to learning because large volumes of information do not appear to be so compared to when paper is used. E-mail can also improve instruction because it allows students to post questions which they would not have otherwise asked and to gain access to their teachers outside normal office hours.

Innovations, Teaching, Electronic mail systems, Email, Web sites (World Wide Web), Web sites, Learning

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A new way to listen to the customer

Article Abstract:

Internet conversations are vital sources of information which can enhance an organization's quality improvement processes through customer feedback. The Internet can either be used as a reference source with World Wide Web functions, or as a source of conversation through Usenet newsgroups and mailing lists where product-related information is generated. Monitoring Internet conversations offers advantages which include cost effectiveness and availability, competitive knowledge, enhanced customer creativity, and lack of bias.

Information services, Customer service

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Investing in the future: high-tech solutions for quality improvement

Article Abstract:

A small hospital in central Florida decided to improve on its high technology resources to enhance the quality of communication, quality of information and quality of care. Quality of communications activities included the addition of PCs and the linking of all PCs through an intranet. Quality of information efforts included the acquisition of a common information system that connected all departments and the introduction of beside terminals for inputting patient data.

Management, Telecommunications equipment, Hospitals, Information systems, Communications equipment, Hospital administration

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