| The Service Industries Journal 1998 |
| Title | Subject | Authors |
|---|
| An econometric study on Japanese tourist arrivals in British Columbia and its implications.(Statistical Data Included) | Business, international | Hui, Tak-Kee, Yuen, Chi-Ching |
| An empirical assessment of the Zeithaml, Berry and Parasuraman service expectations model.(Valarie Zeithaml, Leonard Berry, A. Parasuraman)(Statistical Data Included) | Business, international | Dion, Paul A., Javalgi, Rajshekhar, DiLorenzo-Aiss, Janet |
| An empirical study of SERVQUAL's dimensionality. | Business, international | Llosa, Sylvie, Chandon, Jean-Louis, Orsingher, Chiara |
| A note about the relationship among transaction costs, institutions and productivity growth. | Business, international | Caselli, G.P., Curatolo, S. |
| Assessing the theatrical components of the service encounter: a cluster analysis examination. | Business, international | Dorsch, Michael J., Grove, Stephen J., Fisk, Raymond P. |
| Barriers to marketing development in the barristers' profession. | Business, international | Harris, Lloyd C., Piercy, Nigel F. |
| Benchmarking to improve the strategic planning process in the hotel sector. | Business, international | Phillips, Paul, Appiah-adu, Kwaku |
| Building societies: some suggestions for reform. | Business, international | Jarman, Howard |
| Communicative staging of the wilderness servicescape. | Business, international | Price, Linda L., Arnould, Eric J., Tierney, Patrick |
| Contextualising: technology, relationship and time in a financial services virtual organisation. | Business, international | Tyler, Katherine, Stanley, Edmund, McGirr, David |
| Creating the 'right' impression: towards a dramaturgy of management consultancy. | Business, international | Clark, Timothy, Salaman, Graeme |
| Economies of cost in the UK building society industry.(Industry Overview)(Statistical Data Included) | Business, international | Simper, Richard |
| Efficiency and productivity measures for high contact services.(Statistical Data Included) | Business, international | Klassen, Kenneth J., Chrisman, James J., Russell, Randolph M. |
| Employment decline in the UK architecture and surveying sectors. (United Kingdom) | Business, international | Sinden, Antonia |
| Exploring the relationship between perception and performance: priorities for action. | Business, international | Heineke, Janelle, Johnston, Robert |
| Franchising agreements in new car retailing: an empirical investigation. | Business, international | Omar, Ogenyi Ejye |
| Implementing market segmentation strategies in UK personal financial services: problems and progress. | Business, international | Dibb, Sally, Meadows, Maureen |
| Intra-organisational aspects of service quality management: the employees' perspective. | Business, international | Lewis, Barbara R., Gabrielsen, Gard O.S. |
| Management accounting information systems in UK building societies. | Business, international | Drury, Colin |
| Marketing in the UK and US not-for-profit sector: the import mirror view. | Business, international | Rees, Patricia L. |
| Ownership and governance in the insurance industry: a review of the theory and evidence. | Business, international | O'Sullivan, Noel |
| Parental choice of primary school: an application of Q-methodology. | Business, international | Bussell, Helen |
| Project finance: a credit strategy based on contractual linkages. | Business, international | Howcroft, Barry, Fadhley, Sabah |
| Relationship marketing in corporate legal services. | Business, international | Hart, Susan, Hogg, Gillian |
| Segmenting financial services markets for customer relationships: a portfolio-based approach. | Business, international | Elliott, Gregory, Glynn, William |
| Segmenting police 'customers' on the basis of their service quality expectations. (includes demographic mean scores on 'desired' and 'predictive' expectations) | Business, international | Webb, Dave |
| Service innovation in Hong Kong: attitudes and practice. | Business, international | Pine, Ray, Go, Frank M., Chan, Andrew |
| Small firm statistics: a hotel sector focus. | Business, international | Morrison, Alison |
| The advertising of services: consumer views v. normative guidelines. | Business, international | Mathews, Brian P., Mortimer, Kathleen |
| The buying centre: patterns of structure and interaction in primary health care. | Business, international | Reid, John, McKee, Lorna, Cotton, Seonaidh, Liang, Angus W., Joshi, Rita, Marnoch, Gordon |
| The competitiveness of EU insurance industries. (European Union) | Business, international | Hardwick, Philip, Dou, Wen |
| The gap between male and female pay: what does the case of hotel and catering tell us?(Statistical Data Included) | Business, international | Doherty, Liz, Stead, Lindsay |
| The provider-customer interface in business and professional services. | Business, international | Gadrey, Jean, Gallouj, Faiz |
| The strategic implications of EMU for European banking.(European Monetary Union)(Statistical Data Included) | Business, international | Gardener, Edward P.M., Molyneux, Phil, Bloom, Lloyd |
| The use of mystery shopping in the measurement of service delivery. | Business, international | Wilson, Alan M. |
| What is service quality when 'service' equals regulation?(Statistical Data Included) | Business, international | Newman, Karin, Foster, Graham |
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