| The Service Industries Journal 2004 |
| Title | Subject | Authors |
|---|
| A frontier analysis comparision of banking 'added value'. | Business, international | Gardener, Edward P.M., Brown, Margaret |
| An exploration of inter-functional integration in the new service development process. | Business, international | Perks, Helen, Riihela, Nina |
| An investigation of the impact of internal labor markets in the hotel industry. | Business, international | Jago, Leo K., Deery, Margaret |
| A service quality measurement derived from the theory of needs. | Business, international | Lin, Neng-Pai, Chiu, Hung-Chang |
| A study of cost efficiency and privatization in Taiwan's banks: the impact of the Asian financial crisis. | Business, international | Chen, Tser-Yieth |
| Can culture be changed? A study of internal marketing. | Business, international | Kelemen, Mihaela, Papasolomou-Doukakis, Ioanna |
| Client loyalty and defection in the corporate legal industry. | Business, international | Barnes, Bradley R., Palihawadana, Dayananda |
| Combination and dislocated knowledge and the Norwegian client-consultant relationship. | Business, international | Bryson, John R., Rusten, Grete, Gammelsaeter |
| Control and success in collaborative strategies. | Business, international | Medina-Munoz, Rita D., Medina-Munoz, Diego R. |
| Cost efficiency and the effect of mergers on the Taiwanese banking industry. | Business, international | Peng, Ya-Hui, Wang, Kehluh |
| Critical success factors in UK corporate hotels. | Business, international | Brotherton, Bob |
| Customer satisfaction measurement: Comparing four methods of attribute categorizations. | Business, international | Bartikowski, Boris, Llosa, Sylvie |
| Developing a brand performance measure for financial services brands. | Business, international | De Chernatony, Leslie, Harris, Fiona J., Christodoulides, George |
| Developing the impression management skills of the service worker: an application of Stanislavsky's principles in a services context. | Business, international | Grove, Stephen J., Fisk, Raymond P., Laforge, Mary C. |
| Development banking and technological development: a case study of Industrial Development Banks in the GCC countries.(Gulf Co-operation Council) | Business, international | Alsahlawi, Khalid Abdul Aziz, Gardner, Edward P.M. |
| Does perception matter? : an empirical analysis of donor behavior. | Business, international | Sargeant, Adrian, West, Douglas C, Ford, John B |
| Environmental strategies in Spanish hotels: contextual factors and performance. | Business, international | Carmona-Moreno, Eva, Cespedes-Lorente, Jose, Burgos-Jimenez, Jeronimo De |
| Ethnic Groups and the British travel industry: Servicing a minority? | Business, international | Klemm, Mary S., Kelsey, Sarah J. |
| Exploring the application of IVR: lessons from the retail banking.(Interactive voice recognition systems) | Business, international | Durkin, Mark, O'Donnell, Aodheen, McCartan-Quinn, Danielle |
| External consultants in organizations: evaluating the Spanish case. | Business, international | Soriano, Domingo Ribeiro |
| Fair trade new product development. | Business, international | Nicholls, Alex |
| Foresight in services: possibilities and special challenges. | Business, international | Toivonen, Marja |
| From branches to call centers: new strategic realities in retail banking.(Relationship marketing in banking industry, cost control measures) | Business, international | Beckett, Antony |
| How to take customers into consideration in service innovation projects. | Business, international | Abramovici, Marianne, Bancel-Charensol, Laurence |
| Implementation of yield management practices in service organizations: empirical findings from a major hotel group.(yield management) | Business, international | Okumus, Fevzi |
| Innovation, consumption and services: encapsulation and the combinatorial role of services. | Business, international | Howells, Jeremy |
| Innovation, network services and the restructuring of work organisation in customer services. | Business, international | Ramirez, Matias |
| Knowledge-intensive business services in transition economies. | Business, international | Balaz, Vladimir |
| Large banksE efficiency in the Single European market. | Business, international | Casu, Barbara, Girardone, Claudia |
| Measuring service performance in mobile communications. | Business, international | Sharma, Neeru, Ojha, Satinder |
| Measuring service quality of travel agents: evidence from northern Cyprus. | Business, international | Johns, Nick, Karatepe, Osman M., Avci, Turgay |
| Multiple channel systems in services: pros, cons and issues. | Business, international | Easingwood, Chris, Coelho, Filipe J. |
| Multiple globalisations: regional, hierarchical and sectoral articulations of global business services through world cities. | Business, international | Walker, David, Taylor, Peter J., Catalana, Gilda |
| New services margin/high success discriminators. | Business, international | Vieira, Jose Manuel Carvalho, Serra, Elisabete de Magalhaes, Gonzalez, Jose Antonio Varela |
| Ownership and production efficiency: evidence from Taiwanese banks. | Business, international | Yang Li, Jin-Li-Hu, Yung-Ho Chiu |
| Performance implications of capital structure: evidence from quoted UK organizations with hotel interests. | Business, international | Phillips, Paul A., Sipahioglu, Mehmet A. |
| Programme innovations and networks of French public theatres. | Business, international | Urrutiaguer, Daniel |
| Remuneration practices in the UK hospitality industry in the age of the National Minimum Wage. | Business, international | Adam-Smith, Derek, Williams, Steve, Norris, Gill |
| Scenarios for future service encounters.(Services industries, customer relations) | Business, international | Kiely, Julia, Beamish, Neal, Armistead, Colin |
| Shopping is truly a joy. | Business, international | Sternquist, Brenda, Jin, Byoungho |
| Take the money and run? Organizational boundaries and consultants' role. | Business, international | Wright, Christopher, Kitay, Jim |
| Testing serversE roles as experts & managers of tipping behavior action. | Business, international | Barkin, Rachel, Israeli, Aviad |
| The call centre: a nursery for new forms of work organisation?. | Business, international | Wickham, James, Collins, Grainne |
| The impact of innovation on economic performance in services. | Business, international | Cainelli, Giulio, Evangelista, Rinaldo, Savona, Maria |
| The influence of human resource management in savings bank performance. | Business, international | Perez, Petra De Saa, Manuel, Juan, Falcon, Garcia |
| The new customer relationship management tool - product elimination? | Business, international | Harness, David R., Harness, Tina |
| The role of service guarantees in service development. | Business, international | Liden, Sara Bjorlin |
| Total quality management, institutional isomorphism and performance: the case of financial services. | Business, international | Montes, F.J. Llorens, Jover, A.J. Verdu |
| Understanding regional high-order service growth in Canada: a cointegration approach. | Business, international | Wernerheim, C. Michael |
| Understanding the relationship between services and innovation: The RESER review of the European service literature on innovation, 2002. | Business, international | Bryson, John R., Monnoyer, M. Christine |
| Using customer motivations to reduce peak demand: does it work? | Business, international | Klassen, Kenneth J., Rohleder, Thomas R. |
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