| The Service Industries Journal 2006 |
| Title | Subject | Authors |
|---|
| Analysing retail failure from an historical perspective: a case study of A.Goldberg and Sons Plc.(Public Limited Company) | Business, international | Pal, John, Medway, Dominic, Byrom, John |
| An examination of the antecedents of e-customer loyalty in a Confucian culture: the case of South Korea. | Business, international | Eng, Teck-Yong, Kim, Eun Jin |
| An exploration of the meanings of hotel brand equity.(marketing) | Business, international | Ball, Stephen, Bailey, Rob |
| An exploratory approach to evaluating performance measures: the manager' perspective. | Business, international | Israeli, Aviad A., Barkan, Rachel, Fleishman, Michal |
| An investigation of real estate agent service to home sellers: relevant factors and attributions. | Business, international | Overby, Jeffrey W., Dabholkar, Pratibha A. |
| Antecedents of customer loyalty in residential energy markets: service quality, satisfaction, trust and switching costs. | Business, international | Ibanez, Vanessa Apaolaza, Hartmann, Patrick, Calvo, Pilar Zorrilla |
| A taxonomy of standards in the service sector: theoretical discussion and empirical test. | Business, international | Blind, Knut |
| Communicating services brands' values internally and externally. | Business, international | Segal-Horn, Susan, Chernatony, Leslie De, Cottam, Susan |
| Customer satisfaction and scuba-diving: some insights from the deep. | Business, international | O'Neill, Martin, Williams, Paul, MacCarthy, Martin |
| Determinants of ethnic minority entrepreneurial growth in the catering sector. | Business, international | Altinay, Levent, Altinay, Eser |
| Developing the Service Template Process: from measurement to agendas for improvement. | Business, international | Saunders, Mark N.K., Williams, Christine S. |
| Exploiting ICT potential in service firms in transition economies.(information communication technology) | Business, international | Stare, Metka, Jaklic, Andreja, Kotnik, Patricia |
| Flow and consumers in e-based self-services: new provider-customer relations. | Business, international | Fuglsang, Lars, Sundbo, Jon |
| How much for cash? Tackling the cash-in-hand ethos in the household services sector. | Business, international | Williams, Colin C. |
| Incomplete global integration and regional knowledge-intensive service industries. | Business, international | Chen, Yi-Min |
| Influence of employee behavioural performance on customer focus strategies. | Business, international | Strong, Carolyn A. |
| Innovation in care services for the elderly.(ageing and innovation - contradictory phenomena ) | Business, international | Djellal, Faridah, Gallouj, Faiz |
| International franchising decision-making: an application of stakeholder theory. | Business, international | Altinay, Levent, Miles, Samantha |
| Internationalisation of Japanese business service firms. | Business, international | Strom, Patrick, Mattsson, John |
| International retail joint venture learning. | Business, international | Palmer, Mark |
| Managing improvisation within change management: lessons from UK financial services.(reorganization and restructuring) | Business, international | Leybourne, Stephen A. |
| Market discipline and regulatory authority oversight of banks: complements not substitutes. | Business, international | Hamalainen, Paul |
| Market oriented reforms of health services: a non-parametric analysis.(National Health Service reform) | Business, international | Ferrari, Alessandra |
| Measuring pure managerial efficiency of international tourist hotels in Taiwan. | Business, international | Wang, Fei-ching, Hung, Wei-Ting, Shang, Jui-Kou |
| On the recent extension of price and production statistics to health and education. | Business, international | Broussolle, Damien |
| Outsourcing of advanced business services in the Spanish economy. | Business, international | Martinez-Arguelles, Santiago R., Rubiera-Morollon, Fernando |
| Performance as a classification criterion of tourist origins and destinations. | Business, international | Aguas, Paulo, Rita, Paulo, Costa, George |
| Productivity changes in Taiwanese hospitals and the National Health Insurance. | Business, international | Chen, Shih-Neng |
| Quality in electronic commerce B2C: perceptions, expectations and importance. | Business, international | Robaina, Victor Padron, Alzola, Lucia Melian |
| Reputation and value creation in search shops. | Business, international | Sheehan, Norman T., Stabell, Charles B. |
| Self-scanning technologies in retail: determinants of adoption. | Business, international | Marzocchi, Gian Luca, Zammit, Alessandra |
| Service level agreements: an essential aspect of outsourcing. | Business, international | Beaumont, Nicholas |
| Spatial aspects of ICT development in Russia.(information and communication technology) | Business, international | Kolarova, Desislava, Samaganova, Asel, Samson, Ivan, Ternaux, Patrick |
| Strategic actions in European soccer: do they matter? | Business, international | Vermeulen, Patrick, De Heij, Ron, Teunter, Linda |
| Strategic choice and organisational context in HRM in the UK hotel sector.(human resource management) | Business, international | Wilton, Nick |
| The behavioural sequence of the financial services industry in Taiwan: service quality, relationship quality and behavioural loyalty. | Business, international | Liang, Chiung-Ju, Wang, Wen-Hung |
| The contribution of tourism to the UK economy: satellite account perspectives.(United Kingdom) | Business, international | Munday, Max, Bryan, Jane, Jones, Calvin |
| The effect of organizational vision on service quality delivery. | Business, international | Liu, Chu-Mei |
| The effects of selected antecedents on the service recovery performance of frontline employees.(frontline bank employees) | Business, international | Karatepe, Osman M. |
| The evolution of syndicated loan markets. | Business, international | Altunbas, Yener, Gadanecz, Blaise, Kara, Alper |
| The relationship between individualism, collectivism, the perception of justice, demographic characteristics and organizational citizenship behavior. | Business, international | Cohen, Aaron, Avrahami, Anat |
| Total factor productivity change: an examination of the commercial banking industry in India and Pakistan. | Business, international | Howcroft, Barry, Ataullah, Ali |
| Towards an understanding of the relationship between mood, emotions, service quality and customer loyalty intentions. | Business, international | White, Christopher J. |
This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.
