Establishing a shared vision under total quality management: theory and practice

Article Abstract:

Research was conducted among managers and employees of a Greek subsidiary of a US company in the international air freight and express business concerning attitudes toward implementation of a total quality management program. Survey findings on communication and employee involvement, commitment, management organization and leadership, and motivation are discussed.

Social aspects, Research, Human resource management, Quality management, Total quality management, Industrial psychology, Industrial-organizational psychology

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A study of statistical process control: practice, problems and training needs

Article Abstract:

Of 10 United Kingdom companies that incorporated statistical process control (SPC) companies that most effectively used SPC-related activities developed procedures for employees lower in the organizational hierarchy. The most successful training needs focused on domain-relevant and conceptually concrete approaches.

Management

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Implementation of statistical process control and process capability studies: requirements or free will?

Article Abstract:

This article presents studies about process capability and statistical process control in Sweden. External customer influence, research methodology, and the positive aspects of implementing statistical process control without external pressure are discussed.

Sweden, Surveys

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