IRX Potluck: Users Give Mixed View of Future

Article Abstract:

Users expressed a variety of opinions when informed that NCR Corp. announced there will be no major releases of the IRX operating system beyond Release 5.0. Ralph Haynes, DP manager of Nickerson Lumber Co. (Orleans, Massachusetts), believes IRX will fill the company's needs for the foreseeable future and therefore has no problem with the announcement. Darrell Murray, a DP executive at Diamond R Fertilizer (Winter Garden, Florida), is unhappy with the announcement. It is typical, Murray maintains, for NCR to introduce a product and shelve it a few years later, thereby forcing customers to upgrade with more expensive hardware and software. If not for a sizeable capital investment, Murray says he would switch to another vendor.

Product/Service Evaluation, Operating systems (Software), Quotations, Compatibility (Computers), Operating System, evaluation, User Relations, IRX, Forward Compatibility, Haynes, Ralph, Murray, Darrell

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Balance Sheet: NCR Financial Users Tally Pros and Cons

Article Abstract:

An informal survey of five financial users of NCR Corp. hardware and software revealed some common themes. While most users were satisfied with their NCR hardware, a consensus found the company's software to be inadequate. While long-time NCR users expressed satisfaction with the company's support services, others expressed a desire for better software support and less red tape.

Product information, NCR Corp., End users, User Need, Companies, Manufacturers, Survey, Appraisal

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Users Talk About Field Engineering: Good, Bad, Never Indifferent

Article Abstract:

Users generally rate NCR Field Engineering as effective and cooperative but note difficulty when parts are not in stock. Users say they would like to see NCR take responsibility for the whole site. One user said most maintenance costs are okay but terminal costs are too high. Another user said hardware help was okay but that it was hard to get knowledgeable help on software.

Computer industry, Maintenance, Computer Systems, Field Engineers

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