Perspectives on research in quality management

Article Abstract:

Quality management research approaches should be tailored to appropriately address project questions, design and justification. Methodologies include interpretivism, positivism and eclecticism. While interpretivism focuses on individual perception and positivism on objectivity, eclecticism stresses that no single paradigm can incorporate all parameters of research.

Methods, Hermeneutics, Positivism

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Quality and quality management at a crossroads

Article Abstract:

Comprehensive academic instruction in quality management has become increasingly important in the contemporary business climate. Corporate managers cite a wide range of aspects affected by quality, such as increasing throughput, responsiveness to customers and cost reduction. Corporate involvement in academic instruction can produce effective course training.

Quality control, Study and teaching, Professional education

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Quality measurement in the public sector: some perspectives from the service quality literature

Article Abstract:

Contracts are an important factor in the implementation of quality management practices, as they set expectations and goals. Contractual forms include formal contracts between public service organizations and the customer, informal contracts within and without organizations, and psychological contracts governing reciprocity and established relationships.

Management, Usage, Contracts, Public sector

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