The new ISO 9001 and the problem of ceremonial conformity: How have audit methods evolved?

Article Abstract:

The new edition of the ISO 9001 standard increases the overlap between the elements that characterize certified quality systems and the logic of Total Quality Management. The study highlights the uncertain nature of the evolution of conformity assessment and the prevalence of behaviors related to traditional audits in the indicators that best reflect the innovative logic of performance audits.

United States, Product standards, safety, & recalls, Standards, Total quality management, ISO 9001 (Standard)

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Relationship management in the business of quality and communication

Article Abstract:

The need for effective personal business relationship between small and medium enterprises operating in business to business markets is discussed.

Italy, Forecasts, trends, outlooks, Management dynamics, Management, Forecasts and trends, Market trend/market analysis, Business-to-business market, Business to business market, Company business management

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The effects of organizational size on knowledge management implementation: opportunities for small firms?

Article Abstract:

Knowledge management is significant for small firms. The impact of organizational size, on knowledge management, is examined.

United Kingdom, Analysis, Knowledge management, Organizational structure

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