Co-operative partnership and 'total' IT outsourcing: from contractual obligation to strategic alliance?

Article Abstract:

The practices of IT outsourcing, strategic alliances and co-operative partnerships are increasing popular in the modern, competitive business environment. The main characteristics of a successful IT strategic alliance are described and analysed, with reference to three models of outsourcing. Characteristics of a total IT strategic alliance are suggested. It is concluded that organisations that totally outsource their IT activities must continue to operate many of the management practices associated with selective outsourcing.

Practice

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Implementing core is capabilities: Feeny-Willcocks IT governance and management framework revisited

Article Abstract:

Feeny and Willcocks in the year 1998 provided a framework for use of information technology in outsourcing. A study examining this framework's superior effectiveness in terms of control of IT finance, effective working with business units, in three organizations, one a medium-size enterprise, second a multinational company, and third a bank with international interests, is presented.

United Kingdom, General services, Use of services, Management dynamics, Information Systems & Theory, Venture Analysis, Usage, Information technology, Company systems management, Information management, Business enterprises, Company business management

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Commercializing the back office at Lloyds of London: outsourcing and strategic partnerships revisited

Article Abstract:

The considerable benefits that companies can achieve by commercializing their back offices through strategic partnerships are described with the help of lessons derived from the Lloyds of London. The findings indicate that outsourcing and strategic partnerships have resulted in lower costs, better service and revenue generation.

Personnel administration, Compensation and benefits, Call centers, Call centres

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