Critical competencies in Virtual Service Webs

Article Abstract:

Williamson's transaction cost framework is reviewed in the light of new, and often location-dependent influences to show that conventional concepts are becoming less clearly defined and hence, less useful in predicting industry structures in service transactions. The resulting 'service web model' provides a more complete account of the fragmentation of service chains arising from virtualisation.

Service Industries, Economic aspects, Services industry, Outsourcing

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Searching for competitive advantage in the black box

Article Abstract:

The ways in which firms create and sustain competitive advantage from the strategies it employs to build the 'black box', the business itself and in particular its infrastructure are presented. The extension of the model from a framework for organizational development to a framework or 'lens' for building competitive advantage is discussed.

Models, Organizational change

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Marketing resources and firm performance among SMEs

Article Abstract:

The usage of marketing channels by small and medium scale enterprises and the effects of these resources on companys' performance are analyzed

Analysis, Usage, Small and medium sized companies, Business performance management

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