Abstracts - faqs.org

Abstracts

Business

Search abstracts:
Abstracts » Business

Do customer and technology orientations influence product innovativeness in SMEs?some new evidence from Greece

Article Abstract:

The firm specific effects of customer, technology and learning orientations on two dimensions of product innovativeness in small and medium sized enterprises (SMEs) are discussed.

Author: Salavou, Helen
Publisher: Harcourt Brace & Company Ltd.
Publication Name: Journal of Marketing Management
Subject: Business
ISSN: 0267-257X
Year: 2005
Product introduction, New Products/Services, Analysis, New products, Small and medium sized companies, New technique

User Contributions:

Comment about this article or add new information about this topic:

CAPTCHA


The desired qualities of customer contact employees in complaint handling encounters

Article Abstract:

Empirical study to determine qualities neccessary for an employee while handling customer complaints and complaint response desired by customers, is presented.

Author: Szmigin, Isabelle, Gruber, Thorsten, Voss, Roediger
Publisher: Harcourt Brace & Company Ltd.
Publication Name: Journal of Marketing Management
Subject: Business
ISSN: 0267-257X
Year: 2006
Germany, Management dynamics, Management, Behavior, Company business management, Consumer complaints, Customer relationship management, Communications workers

User Contributions:

Comment about this article or add new information about this topic:

CAPTCHA


Order effects in customer satisfaction modeling

Article Abstract:

The author examines the issue of obtaining customer satisfaction in marketing situations. Topics include polarization, customer loyalty, and customer service.

Author: Johnson, Michael D., Seigyoung, Auh, Salisbury, Linda Court
Publisher: Harcourt Brace & Company Ltd.
Publication Name: Journal of Marketing Management
Subject: Business
ISSN: 0267-257X
Year: 2003
Customer service, Customer satisfaction, Customer loyalty, Support services, Polarization (Social sciences)

User Contributions:

Comment about this article or add new information about this topic:

CAPTCHA


Subjects list: United Kingdom
Similar abstracts:
  • Abstracts: Strategizing, economizing, and economic organization. Differentiation strategies in 'stalemate industries'
  • Abstracts: Duke Power integrates employee rewards with its business vision of excellence. Designing statistically reliable samples
  • Abstracts: A "perfect storm" hits insurance sector. The recession that wasn't but still could be. The adequacy of life insurance coverage in U.S. households
  • Abstracts: Designing life insurance for coverage beyond age 100. Viatical settlements and high net worth transactions: new uses for affluent policyholders
  • Abstracts: A report on international harmonisation: what's in it for standard-setters? Disclosure and choice of accounting policies: the case of cross-border mergers
This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.
Some parts © 2025 Advameg, Inc.