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Exploring the effect of self-image congruence and brand preference on satisfaction: the role of expertise

Article Abstract:

Self-image congruence is known to influence brand preference, brand satisfaction and purchase intentions. The customer's expertise on a particular product, such as in the context of the automobile market, can also affect brand preference and satisfaction. The implications of this concept in developing positioning strategies is also discussed.

Author: Jamal, Ahmad, Al-Marri, Mohammed
Publisher: Harcourt Brace & Company Ltd.
Publication Name: Journal of Marketing Management
Subject: Business
ISSN: 0267-257X
Year: 2007
Qatar, Influence, Brand choice, Self-perception, Expertise, Self perception, Report

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Determining customer satisfaction from mobile phones: a neural network approach

Article Abstract:

A neural network model is made use of to forecast the total level of satisfaction that customers derive from mobile phones in the United Kingdom. Consumer behavior, experience of product quality, neural networks, etc. are also discussed.

Author: Jamal, Ahmad, Moutinho, Luiz, Goode, Mark M. H., Davies, Fiona
Publisher: Harcourt Brace & Company Ltd.
Publication Name: Journal of Marketing Management
Subject: Business
ISSN: 0267-257X
Year: 2005
Radio and Television Broadcasting and Wireless Communications Equipment Manufacturing, Cellular Mobile Tel Equip, Consumer Behavior, Usage, Cellular telephones, Wireless telephones, Consumer behaviour, Wireless telephone, Wireless voice/data device

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The interactive effects of strategic marketing planning and performance: a neural network analysis

Article Abstract:

Research is presented concerning the speculative nature of strategic marketing plans which is due to the lack of empirical evidence in their construction. The relationship between performance and strategic marketing plans is discussed.

Author: Moutinho, Luiz, Phillips, Paul A., Davies, Fiona M.
Publisher: Harcourt Brace & Company Ltd.
Publication Name: Journal of Marketing Management
Subject: Business
ISSN: 0267-257X
Year: 2001
Planning of Marketing, Research, Methods, Marketing, Industrial efficiency, Economic efficiency, Marketing management, Business planning, Services industry, Service industries, Strategic planning (Business), Market strategy

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Subjects list: Analysis, Customer satisfaction, United Kingdom
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