Enterprise service automation: Metrix Inc.' Metrix Suite

Article Abstract:

Metrix Inc of Waukesha, WI, has released its integrated support and services suite called Metrix 4. The suite covers customer support, field service, contract management, logistics, inventory, dispatch and repair center operations. Supporting modules for the suite includes ContractMetrix, WebMetrix, Techlink and Metrix Interfaces. Among its users are Textronix Inc, Powerware Corp, Oce Printing Systems USA, Cisco Systems and Universal Computer Systems Inc.

Software Publishers, Product introduction, Business Software Pkgs (Micro), Business management software, Suites (Software), Metrix Inc.

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Servicesoft Technologies deliver benefits of e-service

Article Abstract:

ServiceSoft Technologies of Needham, MA, markets its flagship products Web Advisor and Knowledge Builder for electronic service applications. Knowledge Builder features Expert Reasoning methodology and drag-and-drop authoring and is used yt create and maintain a knowledge base, while Web Advisor is used to deliver intelligent self-service via the Internet. The customers' responses to these two products are presented.

Product information, E-commerce software, ServiceSoft Technologies

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