Taking the Sting Out of Computer Repair

Article Abstract:

Computer maintenance is often handled best on-site by third party maintenance organizations. On-site servicing is faster than shipping defective components back to the factory. Third party service organizations are not motivated by manufacturing or selling equipment, rather service and maintenance are their only goals. Key information to obtain before entering a service agreement includes finding out if the repair service handles mixed-vendor systems, which microcomputer systems can be serviced, whether service is available nationwide for companies with several offices, if future computer needs can be serviced, and approximate response times. The availability of experts in a third party service organization to provide microcomputer support is important. A checklist for preventive maintenance of microcomputer systems is included. Graphs show market share statistics and trends in the maintenance field.

Market share, Third party maintenance, Hardware Maintenance, Microcomputer, Criteria, Tutorial, Market, Computer Services, Maintenance Contract, Third-Party Maintenance, Preventive Maintenance

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Combat-Ready Computer

Article Abstract:

The USS Tripoli has a personnel management system on board that allows officers on the aircraft carrier to spend more time on planning rather than administration. A Wang VS 80 computer system with 512KB of main memory, twenty workstations and 288-megabyte disk drives plus other features is used. The VS system is also a management tool for the ship. It performs recordkeeping, inventory control, fire-fighting and damage control, and zone inspection control, all managed with the help of tracking systems.

Management, Tracking systems (Navigation), Automation, Personnel, Computer Systems, Applications, Military, Tracking Systems

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