Screening tools help AAA select best agents

Article Abstract:

The American Automobile Assn (AAA) has launched an automated system for screening skilled agents for their call centers. The new system helps to eliminate unqualified candidates before the reach the interview phase, thus, enabling the human resources staff to focus on the top candidates. AAA has tapped Align-Mark of Maitland, FL, to provide the system. Align- Mark is a company that offers telephone and video-based screening tools and recruitment and training consulting services.

Use of services, New orders received, Other Similar Organizations (except Business, Professional, Labor, and Political Organizations), Personnel & Educational Testing, Educational Support Services, Automobile Associations, American Automobile Association, Employee testing services

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Doc-Talk medical answer line launches for consumers

Article Abstract:

Medical Advisory Systems, a long-time provider of medical advice over the telephone to ship crew, is introducing its first direct-to-consumer medical information hot line at the end of Sep 1999. Doc-Talk will be available 24-hours-a-day to inform consumers about the latest medical treatments and the choices they have. The hot line, however, will not offer medical advice or diagnoses, but only general medical information such as symptoms and side-effects.

Services introduction, Telephone Answering Services, Medical Advisory Systems

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