Guardian Life boosts productivity with CRM system

Article Abstract:

Guardian Life Insurance Company of America of New York is using a customer relationship management (CRM) technology supplied by Cambridge, MA-based Pegasystems Inc. The system, which was installed in the life insurance firm's call center in spring 2000, provides the company with an enterprise-wide CRM system that permits easier identification of potential up-sell and cross-sell targets. The system has the added benefit of shortening training time to only two days.

Use of materials & supplies, Guardian Life Insurance Company of America

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Fingerhut to handle fulfillment for Wal-Mart Online and e-Toys

Article Abstract:

Fingerhut Business Services Inc has signed separate warehousing and delivery deals with Wal-Mart of Bentonville, AR, and e-Toys Inc of Santa Monica, CA. Under the deal, Fingerhut will store, package and ship orders for the Internet retailers. The company will handle the warehousing operations for both companies from its 1.2-million-sq-ft facility in Provo, UT, and will also tap its facilities in Piney Flats, TN, and St Cloud, MN, to handle fulfillment for e-Toys.

Use of services, Logistic Services, Process, Physical Distribution, and Logistics Consulting Services, Video Retailing Service, All Other Information Services, Wal-Mart Stores Inc., Logistics services, Home shopping, eToys Inc.

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Switch to phone system gets checks in the mail faster

Article Abstract:

Farmers Insurance Group of Los Angeles, CA, is converting its automotive and residential claims-processing system to an automated, phone-based system. The company said that the installation of sophisticated call- center technologies is slated to be finished by next spring. The key to the upgrade is the Siebel Insurance call center software supplied by Siebel Systems Inc of San Mateo, CA. The system will be integrated with Paragon document-management softare from from FileNET, Costa Mesa, CA.

Capital expenditures

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