Sedona partners with IBM, Jack Henry

Article Abstract:

Sedona, based in King of Prussia, PA, announced in May 2001 that it has partnered with IBM and Jack Henry and Assoc to offer small and midsize financial services institutions. This will feature a customer relationship management (CRM) solution to identify, select, retain and attract profitable customers. A CRM solution designed for this demographic is Sedona's Intarsia, an IBM DB2 application that will use the data content in Jack Henry core processing systems. Intarsia will extract customer information and enhance it with third-party business-to-business or business-to-consumer data.

Business Software Pkgs (Micro), Strategic alliances, Systems Management (Contract), Computer Facilities Management Services, Information technology services, International Business Machines Corp., Business management software, Suites (Software), Computer systems, Sedona

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Virtual Hold tries speech recognition

Article Abstract:

Virtual Holding Technologies, a developer of call center solutions headquartered in Akron, OH, announced that it will incorporate into its software suite speech recognition technology provided by Philips Speech Processing of Dallas, TX. With the technology, Virtual Hold's solutions will be able to exercise its functions by voice. The company's software suite enables call centers to automatically deliver recorded messages to callers who are on hold.

Product information, Computer Software

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