System lightens agents' call volume

Article Abstract:

Mark Group's automated order-status system, called Annie, has fielded 200- 250 calls a day in two months of operation. The cataloger promoted the service in 5 million copies of its three catalog titles that it mailed in May 2001. Twenty percent to 25% of call for Mark Group's three brands, namely Boston Proper, Charles Keath and Mark, Fore & Strike, are from customers checking their order status. The system was developed by Boca Raton, FL-based voice commerce solution provider NetByTel.

Services information, Mark Group

---

Casual Male files for bankruptcy

Article Abstract:

Casual Male Corp has filed for Chapter 11 bankruptcy protection in May 2001, in a bid to reorganize its men's apparel business. In its bankruptcy filing, the company reported total assets of 4299 million and total liabilities of $244 million. Casual Male, formerly J Baker, sells merchandise through its Web site and catalog as well as retail shops that include 450 Casual Male Big and Tall stores and 135 Repp Ltd stores.

Retail Store Chains, Chain stores, Casual Male Corp.

---

MSC Industrial launches Web site

Article Abstract:

MSC Industrial Direct Company Inc has launched MSCdirect.com. The distributor of maintenance, repair and operations suplies for industrial customers has introduced the site to providve its customers with full access to its catalog of over 450,000 SKUs each year. Orders placed through MSCdirect will move directly from the customer's desktop to the floor of the distribution center.

On-Line Information Services, Videotex & Teletext Svcs NEC, Internet services, Online information services, MSCdirect.com

Similar abstracts:

• Abstracts: Quadstone joins Siebel Alliance Program as a premier partner. E-mail campaign boosts launch of Fireworks 3 software
• Abstracts: Streamlined sales tax wonEt help all states, study claims. Clinton: let states decide issue
• Abstracts: DMA forms Internet Segment Advisory Committee. Int'l Mailers Group becomes a nonprofit. DMA fights I-tax bill via e-mail
• Abstracts: Financial rule includes retailers, online aggregators. FTC, FCC release marketing rules for long distance. FTC sets forum for TSR review
• Abstracts: Business as usual at North. Alabama booting big boats from three lakes. Insurer wants marina to repay Katrina claim

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.