Measuring people and performance: closing the gaps

Article Abstract:

There is a clear need for improvements in the way in which companies measure human performance, according to research based on a survey of a cross section of American Society for Quality-member quality professionals. There is strong evidence of the impact of employee commitment and satisfaction on customer satisfaction and financial performance, but few companies use people measures to forecast these key business outcomes. Companies must be aware that effective people management needs a strong measurement basis.

Methods

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People: the imperfect communicators

Article Abstract:

A good organization is one that encourages communication and removes barriers to communication. People often have a natural inability to communicate, but in a work environment communication becomes essential and directly affects both the productivity and quality of work. Basic business communication requirements include information about the values and expectations of the organization, the requirements of customers, and the needs of the people with whom one must work.

Planning, Work environment, Business communication

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People to People International sends quality delegation to China

Article Abstract:

US business professionals from a wide range of fields have visited China to promote product quality in manufacturing. Forty-four selected individuals were sent to help China in connection to the Citizen Ambassador Program of People International. The delegates met key Chinese officials from government organisations including the China State Bureau of Technical Supervision and the China Quality Control Association.

United States, China, Manufacturing industry, Manufacturing industries, International aspects, Chinese foreign relations, United States foreign relations

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