Our readers speak: stay the course

Article Abstract:

Quality management remains a key issue among business organizations. According to a reader survey conducted by 'Quality' magazine, majority of quality managers believe that quality in their respective companies still needs improvement, although others feel that they had reached the highest possible level of quality. Quality professionals also face a host of challenges such as tight delivery schedules and customers who demand regular price concessions and perfect quality at the same time.

Quality Control Management, Surveys, Quality control

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Think before you send

Article Abstract:

The use of archived e-mail as evidence in the landmark case between Microsoft Corp and the Justice Dept will likely spur many firms to review policies for storing old e-mail and play a more proactive role in implementing business-use-only rules and perhaps strengthening existing policies. Quality professionals must also be discreet about what they say over the corporate e-mail system and be careful of the items such as files that they attach to their e-mail.

Management-Communications, Business Communications Mgmt, Employee Communications, Telecommunications systems, Electronic mail systems, Email, Workers, Business communication, Organizational communication, Business communications services

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