QS-9000 activities heating up

Article Abstract:

General Motors, Ford, and Chrysler have adopted the new QS-9000 Quality Systems Requirements for their suppliers in order to provide uniform quality standards and to save money by eliminating the need for supplier auditors. The QS-9000, which is based on the prestigious ISO 9001 international quality standards, is also being accepted by various truck manufacturers. The conversion to the new standards system, however, may be a lengthy one, as over 13,000 suppliers are involved.

Standards, Automobile equipment and supplies industry, Automotive parts industry, Automobile industry

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Ford makes dramatic move to streamline its supplier base

Article Abstract:

Ford intends to reduce the number of outside firms supplying facilities and nonproduction goods and services from 50,000 to 5,000 or less by 1998 to raise supply quality and ordering efficiency. Two earlier pilot programs resulted in a decrease in the number of software suppliers from 1,500 to one, and the number of personal safety equipment suppliers for its UK branch from 40 to one. Ford also plans to simplify its internal ordering processes to lower related costs.

Management, Product information, Ford Motor Co., Industrial suppliers

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ACSI scores might relate to stock prices

Article Abstract:

The American Customer Satisfaction Index (ASCI) not only offers companies the means of evaluating the results and benefits of quality, it may also provide an indication of rising stock prices. Professor David F. Larcker of the University of Pennsylvania thinks that information from ACSI scores can be used advantageously in stock market trading. A study of Swedish firms indicates that stock prices for a company will rise, as satisfaction numbers for the company rise.

Analysis, Evaluation, Economic aspects, Stocks, Quality control, Customer satisfaction

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