Quality 1 on 1: a new game plan

Article Abstract:

Quality 1 on 1: a new game plan, the theme of the Quality Forum XII held in San Francisco on Oct. 3, 1996, emphasizes the need to foster strong bonds with customers and employees to enhance the quality of products and services. Consideration and innovative interpretation of customers' viewpoints is important for quality enhancement. Employees' professional and personal welfare can improve productivity and quality. Adequate tools, environment, trust, respect and involvement in company's plans are some of the factors that ensure high morale, employee satisfaction and better quality.

Innovations, Reports, Quality control, Total quality management, Forums (Discussion and debate)

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Mobil offers full service at regular prices

Article Abstract:

Mobil's attempt to offer full service to its consumers at gas filling stations through the Friendly Serve marketing program has been appreciated for boosted gas sales throughout the US. Services offered under this program, at no extra cost to the consumer include washing car windows, checking oil, and putting air in tires. The attendants are given good training and discouraged from accepting tips as well as pushing other items dealt by the gas stations. However, the hiring of extra attendants has raised questions about the viability of the program.

Evaluation, Services, Service stations (Automotive), Automobiles, Maintenance and repair, Employee training, Service stations (Motor vehicles)

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RAB certifies more than 3,000 auditors in four years

Article Abstract:

Certification in quality systems is increasingly becoming essential for consultancy practise. The Registrar Accreditation Board (RAB) certifies over 3,100 personnel from 23 countries, with certificates for lead auditor, auditor, and provisional auditor. Some auditors seek certification as a marketing tool, while some others are encouraged by their employers. A directory of certified auditors, published by RAB, is also available on disks, hard copy, and over the Internet.

Standards, Auditors

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