Service sector now tops for ISO 9001 and 14001 use

Article Abstract:

Survey details, conducted by the International Organization for Standardization (ISO), on the use of ISO 9001 and ISO 14001, are presented. The results indicate service industries, as the biggest users of these two standards.

Usage, Surveys, ISO 9000 (Standard), ISO 14000 (Standard)

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Process optimization for service organizations isn't rocket science

Article Abstract:

Process measurement is vital in quality management for service industry people. A flowchart on process optimization for service manager, as well as a step by step explanation on the process is presented.

Management dynamics, Business, Management, Company business management

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Conformity or sustainability? That is the question

Article Abstract:

The need of international standards to improve the quality of customer services is emphasized.

Product standards, safety, & recalls, Quality Control Management, Standards, Methods, Quality control, Customer service, Support services

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