searching for improvement: why a search firm invested in quality despite a troubled economy

Article Abstract:

Management Search Inc. (MSI), a recruitment and employment placement firm with more than 50 employees decided to pursue certification, not just to differentiate the company but also as away to bring all the processes developed over time. Staff training meetings introduced the ISO 9001 process, work flow diagrams and plans to develop a quality management system manual.

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Leapfrog Group releases hospital quality and safety survey

Article Abstract:

A survey is conducted by the Leapfrog Group, on the quality and safety measures taken in hospitals based in the United States.

General services, Safety and security measures, Surveys, Leapfrog Inc. (Dover, Massachusetts)

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Benchmarking in hospitals: more than a scorecard

Article Abstract:

The role of benchmarking in achieving national average performance and to compare class performance by hospitals is presented.

Methods, Benchmarks, Benchmarking, Benchmark, Business performance management

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