Common complaints

Article Abstract:

Complaints are commonly made against hospital outpatient departments, and while the Community Health Council and the Patients Assn are there to help patients achieve a better service, the system managers must respond and tackle the problems. Complaints generally include the lack of information leaflets in waiting rooms in English or foreign languages, the time allocated for consultations, the tedious waiting and lack of personal contact with nurses and doctors. Advise on self-help groups would also be advantageous, with nurses and doctors appearing too busy to approach with trivial queries. A video on health subjects would also be beneficial.

Public relations, Ambulatory medical care, Ambulatory care

---

Teenage traumas

Article Abstract:

Adolescents needing to go to hospital are admitted to either children's or adult wards, despite recommendations that they need specialized wards designed for teenagers. Hospitals tend to concentrate on teenagers' physical problems and disregard their emotional needs. To improve hospital care for teenagers, nurses should pay particular attention to areas such as communication, facilities, privacy, independence and self care, while also recognizing social needs and legal issues.

Health aspects, Cover Story, Practice, Teenagers, Youth, Adolescent medicine

---

Similar abstracts:

• Abstracts: Caring for neonates. Taking the strain. Tuberculosis in homeless people
• Abstracts: Personal contacts. Internal delivery. Cross infection of Creutzfeldt-Jakob disease
• Abstracts: Dermatitis and printers. Parting shots
• Abstracts: Conflicting interests? Where no two days are the same. Working with NHS direct
• Abstracts: Let's talk about sex. Emergency contraception and teenage sexuality. Is promoting virginity a good investment for public health?

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.