Initiating a patient service partner program

Article Abstract:

An Iowa hospital's implementation of a patient service partner (PSP) program combining the duties of housekeeping, nurse technicians, and food service into a single job, successfully enhanced both nurse and patient satisfaction. Surveyed patients found their needs were met more effectively and nurses found the PSP program offered them more time to perform duties such as patient education and response to patient calls. The addition of PSPs, whose duties included meal service, cleaning, patient transport, and supply management also improved cost savings and service efficiency.

Models, Services, Medical care, Patient satisfaction, Nurse and patient, Nurse-patient relations

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Developing a competency test for ambulatory care nurses

Article Abstract:

A hospital nursing staff developed standards to test competency for nurses in an ambulatory care ward. Test criteria included evaluating ability in patient preparation, physician assistance, diagnostic tests, and response to physicians and patient requests. The instrument, called the Internal Medicine Knowledge Appraisal, showed clear differences between experienced nurses and those having just completed training, and indicated the need for improved education about blood glucose levels.

Standards, Measurement, Nurses, Clinical competence

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Revised orientation program for ambulatory care

Article Abstract:

New employees in the outpatient clinics at Loyola University Medical Center express satisfaction with the revised orientation program introduced in Sept, 1992. The three-day program is open to all new employees and covers policies and procedures, mission statements, maps and guides to resources, and a tour of the Outpatient Center. Employees are also given a three-hour class on the computer system and a chance to practice certain techniques such as IV insertion.

Training, Employee orientation

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