Skilful communication is necessary for quality care; Jennifer Campbell describes how an article helped her communicate with people with dementia

Article Abstract:

Effective communication techniques should be sought, utilized and evaluated for dealing with patients suffering from dementia. Therapies like resolution therapy, validation therapy or pretherapy method should be used for developing a communication between nurse and patient.

Care and treatment, Dementia

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The role of relationships in effective clinical supervision

Article Abstract:

The four-cycle action research approach qualitative data was used to investigate the nature of clinical supervision. Results revealed that relationship development is an essential component of effective clinical supervision.

United Kingdom

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How to ... handle patient complaints; it is now common for nurses to be involved in responding to patient complaints

Article Abstract:

Nurses can prevent complaints from becoming legal action by swiftly and courteously dealing with the patient's issue. Good communication throughout a patient's treatment can avoid complaints in the first place.

Public affairs, Public relations, Company public relations, Complaints (Administrative procedure), Patients' rights

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