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Petroleum, energy and mining industries

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Meeting demand

Article Abstract:

The use of demand side management programs by utilities to supply timely and cost-effective energy as per the demand of customers is discussed.

Author: Tolnar, Jeff, Caroline, Heidi
Publisher: BCC Research
Publication Name: Energy
Subject: Petroleum, energy and mining industries
ISSN: 0149-9386
Year: 2007

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Satisfied customers?

Article Abstract:

The increase in customer satisfaction with energy utilities by one percent to 73 percent in 2007 due to low prices is discussed.

Author: Fornell, Claes
Publisher: BCC Research
Publication Name: Energy
Subject: Petroleum, energy and mining industries
ISSN: 0149-9386
Year: 2007
Forecasts, trends, outlooks, Commodity & service prices, Prices and rates, Forecasts and trends, Market trend/market analysis, Customer satisfaction, Company pricing policy

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Results in 100 days

Article Abstract:

Methods to enhance customer service for electric utilities are examined.

Author: Michaelson, Keith
Publisher: Edison Electric Institute, Inc.
Publication Name: Electric Perspectives
Subject: Petroleum, energy and mining industries
ISSN: 0364-474X
Year: 2005
Methods, Customer service, Support services

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Subjects list: United States, Management, Electric utilities, Electric power supply, Company business management, Customer relations
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