Measuring the effects of a manager-supervisor training program through the generalized performance of managers, supervisors, front-line staff and clients in a human service setting

Article Abstract:

A study was made on the effects of a supervisor training program on the subsequent use of objective measures and contingent consequences by a manager when evaluating and monitoring supervisors' performance, and by supervisors when evaluating and monitoring the performance of direct care personnel. The results indicated increases in the use of contingent performance consequences at the supervisory/management level and for six of the seven direct care staff.

Management, Employee performance appraisals, Performance appraisals, Supervisors

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A comparison of three prompting methods for training software use

Article Abstract:

Techniques used for teaching college students the use of computer spreadsheet programs are comparatively examined to determine their effectiveness. These techniques include continuous prompting, prompt delay and addition-of-choices. Regression estimates show that students who were trained through the continuous prompting technique committed a lot of errors compared with other students. This method is associated with high computer instruction costs.

Computer-assisted instruction, Study and teaching, Computer assisted instruction, College students, Spreadsheets, Spreadsheet software

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Analyzing harsh words in a sensitive setting: American expatriates in communist China

Article Abstract:

An evaluation of computer-aided text analysis for use in investigating hostile conflict as with the case of Americans in China reveals that there are disparities that make the model inappropriate for examining organizational conflicts. The study reveals that intercultural differences in the social meaning of words may be the cause and that other techniques to measure conflict should be developed.

Management-Stress Handling, China, Stress management, Culture conflict, Cultural conflict, Workplace multiculturalism, Workplace diversity, Americans abroad, Americans in China

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