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Insurer Outsources to better serve older customers

Article Abstract:

Empire Blue Cross and Blue Shield of New York has outsourced some of its services to Emoryville, CA-based Age Wave Impact to serve its senior clients better. Age Wave, which required its staff to undergo a senior sensitivity program, will handle inquiry calls from older clients about Empire Blue Cross' Medicare plans. The call center vendor will also provide technical assistance to Empire Blue Cross, such as setting up an appointment if the prospect is eligible and sending out brochures if the caller only requires information.

Use of services, Wired Telecommunications Carriers, Health Maintenance Organizations, HMO Medical Centers, Misc Telephone Svcs, Telephone services, Age Wave Impact

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System helps Warrantech Direct capture outside clients

Article Abstract:

Warrantech Direct, a subsidiary of Stamford, CT-based Warrantech Corp, has expanded its ability to market manufacturers' extended service contracts through the use of technology that boosted the volume of its calls and improved its call scheduling. The company installed the Call Processing System from EIS Inc of Herndon, VA. The predictive dialer has enabled the company to attain maximum concentration on phone lists.

Telephone Apparatus Manufacturing, Capital expenditures, Telephone Management Systems, Product Warranty Extension Insurance, All Other Insurance Related Activities, Extended warranties, Warrantech Direct

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