Please hold for the....: why are the telephone companies the last to use their own new technologies?
Article Abstract:
Telephone companies like to market the latest telecommunications innovations to their customers. When it comes to customer service, however, the companies are reluctant to utilize the kind of technology that would make response time and service execution fast, efficient and accurate. Bell Atlantic claims it is planning to install `screen pop' software that stores a customer's profile and provides immediate information to a customer representative as soon as a client succeeds in reaching one. The companies still fail in creating systems that address disconnect problems and computer problems when reps deal with customers.
Publication Name: The New York Times Magazine
Subject:
ISSN: 0028-7822
Year: 1998
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Go-go guilder
Article Abstract:
The Dutch guilder has risen in value which has affected forecasts for corporate earnings in 1995, but the Dutch stock exchange is still performing well. Growing world trade has helped offset the impact of currency appreciation and this has given strength to share prices. Dutch economic growthis forecast at 2.8% for 1995, rising to 3% for 1996. Domestic demand is thus likely to be strong, and this should help corporate earnings, offsetting concern about the strong guilder.
Publication Name: Investors Chronicle
Subject: Business
ISSN: 0261-3115
Year: 1995
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Biosphere 2: The True Story
Article Abstract:
Biosphere 2 has been criticized due to accidents, claims of scientific fraud by former associates, and undue secrecy by officials. Funded by Texan tycoon Ed Bass, validity of the 3.15-acre, enclosed and self-sustaining model for ecological study and as a Martian-colony prototype is doubted by experts.
Publication Name: Buzzworm
Subject: Environmental issues
ISSN: 0898-2996
Year: 1992
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