Keeping customer service trimmed
Article Abstract:
The 'utility vegetation management' (UVM) in the energy industry is discussed. The UVM refers to managing customer relations by providing excellent services. Unlike the servicemen or other crew, the UVM crew alters customer's property through orders from the utility company. The UVM program seems to have good impact on customers than any other kind of utility working groups.
Publication Name: Electric Perspectives
Subject: Petroleum, energy and mining industries
ISSN: 0364-474X
Year: 2004
User Contributions:
Comment about this article or add new information about this topic:
Regulators ok with customer service quality
Article Abstract:
Research by Navigant Consulting shows that customer service levels are satisfactory and that there is no need to adopt across-the-board mandatory customer service quality standards. It recommends that they be aligned, balanced, controllable, measurable, flexible and verifiable.
Publication Name: Electric Perspectives
Subject: Petroleum, energy and mining industries
ISSN: 0364-474X
Year: 2004
User Contributions:
Comment about this article or add new information about this topic:
Another perspective: all about customer satisfaction
Article Abstract:
Other than investment and research, benchmarking is one of the way by which the industry is growing. It allows top performers to share their best practices with others.
Publication Name: Electric Perspectives
Subject: Petroleum, energy and mining industries
ISSN: 0364-474X
Year: 2003
User Contributions:
Comment about this article or add new information about this topic:
- Abstracts: Tempest into a teapot. Customer service decline? AMR: Don't Wait
- Abstracts: An endogenous growth model with embodied energy-saving technical change. The impact of energy conservation on technology and economic growth
- Abstracts: Training on a deadline. Regional restructuring
- Abstracts: Out of the cold: utility markets are realizing the promise of superconductors. Looking back at residential AMR
- Abstracts: Outsourcing: will utilities play in?: Third parties can power a utility's customer care. Third-party biling: having it the customer's way