Service News 1997 Karen Hamilton - Abstracts
| Service News 1997 Karen Hamilton | |||||
| Title | Subject | Authors | |||
|---|---|---|---|---|---|
| Aegon puts service levels in place. | Computers and office automation industries | Karen Hamilton | |||
| A&E network sets IT goals for '98. | Computers and office automation industries | Karen Hamilton | |||
| Air Force service provider sets vision. | Computers and office automation industries | Karen Hamilton | |||
| Astea adds remote capabilities to Heat. | Computers and office automation industries | Karen Hamilton | |||
| Average help-desk salaries remain flat. | Computers and office automation industries | Karen Hamilton | |||
| Baan acquires Aurum. | Computers and office automation industries | Karen Hamilton | |||
| Blue Cross, Blue Shield enhances its asset-management program. | Computers and office automation industries | Karen Hamilton | |||
| CrossRoads to offer app glue. | Computers and office automation industries | Karen Hamilton | |||
| Curtis 1000 outsources. | Computers and office automation industries | Karen Hamilton | |||
| EDSA benefits from automated help desk. | Computers and office automation industries | Karen Hamilton | |||
| Going undercover. | Computers and office automation industries | Karen Hamilton | |||
| Grant Thornton launches IT center. | Computers and office automation industries | Karen Hamilton | |||
| Harrah's rolls out help desk. | Computers and office automation industries | Karen Hamilton | |||
| Help desks turn to self-help support. | Computers and office automation industries | Karen Hamilton | |||
| Hospitals face new support hurdles. | Computers and office automation industries | Karen Hamilton | |||
| HP announces intent to buy Prolin. | Computers and office automation industries | Karen Hamilton | |||
| HP, Microsoft focus on simplifying enterprise computing. | Computers and office automation industries | Karen Hamilton | |||
| Knowledge tools upgraded. | Computers and office automation industries | Karen Hamilton | |||
| Maury Regional Hospital adds a help desk to IT mix. | Computers and office automation industries | Karen Hamilton | |||
| Measuring customer feedback gets easier. | Computers and office automation industries | Karen Hamilton | |||
| New year brings new help desk for Atlanta newspaper. | Computers and office automation industries | Karen Hamilton | |||
| Opinions vary on knowledge bases. | Computers and office automation industries | Karen Hamilton | |||
| Quintus beefs up infrastructure, enhances help-desk product. | Computers and office automation industries | Karen Hamilton | |||
| Quintus Corp. announces ImpaQ. | Computers and office automation industries | Karen Hamilton | |||
| Scheduling software. | Computers and office automation industries | Karen Hamilton | |||
| ServiceWare helps knowledge authoring. | Computers and office automation industries | Karen Hamilton | |||
| Tool kit aimed at help-desk managers. | Computers and office automation industries | Karen Hamilton | |||
| Tools help HBO deliver support. | Computers and office automation industries | Karen Hamilton | |||
| Utility's re-engineering project gets support out of the dark. | Computers and office automation industries | Karen Hamilton | |||
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