| National Productivity Review 1995 |
| Title | Subject | Authors |
|---|
| A participatively designed shift system reduces turnover in a glass factory. | Business | Cummings, Thomas G., Kizilos, Mark A. |
| A small amount of empowerment pays off big in a regional bank. | Business | Prybutok, Victor R., Kappelman, Leon A. |
| Competing based on the customer's hierarchy of needs. | Business | Schaffer, Doug |
| Core process deployment - the key to results through alignment and accountability. | Business | Steele, Jack |
| Customer focus charts a prize-winning course for quality at Naval Undersea Warfare Center Division. | Business | Williams, Sherman, Randall, Wade, Wessel, Mike, Abrahams, Debbie |
| Defining high-performance workplace skills - and how community colleges can help achieve them. | Business | Kauffmann, Paul J., Jr., Long, Thomas L. |
| Employee-owned standard operating procedures smooth and regulate production at Nature's Sunshine. (Nature's Sunshine Products Inc.) | Business | Shepherd, Lil |
| Focusing on time and teams to eliminate waste at Shingo prize-winning Ford Electronics. (Shingo Prize for Manufacturing Excellence; Ford Electronics Manufacturing Corp.) | Business | Lowry, David |
| Fomenting a customer obsession. (Rubbermaid Inc.'s product development strategy)(includes related article) | Business | Nayak, P. Ranganath, Deschamps, Jean-Philippe |
| Government savings through partnering: a Federal Lands Highway initiative. | Business | Bushnell, David S., Cross, William S. |
| How the learning organization manages change. | Business | Recardo, Ronald, Molloy, Kathleen, Pellegrino, James |
| How to implement successful work teams: learning from the Frigidaire experience. (Frigidaire Co. plant in Jefferson, Iowa) | Business | Reiste, Kristin K., Hubrich, Al |
| How to lead the way to TQM. (total quality management) | Business | Scully, John P. |
| How to strengthen your leadership mettle. | Business | Womack, Larry |
| ISO 9000 documentation: a TQM journey in the making. (total quality management) | Business | Parisher, James W. |
| "It's customer loyalty, stupid": nurturing and measuring what really matters. | Business | Bhote, Keki R. |
| Kimray meets the manufacturing challenge by building character - and following Biblical precepts. (Kimray Inc.) | Business | McAtee, Lawrence F., Jr. |
| Managing a sea of quality information at Ark-La-Tex Aquatics. | Business | Lin, Binshan, Fite, Darrell |
| Military pharmacy looks to TQM to satisfy its customers. (total quality management) | Business | Scheidt, Anthony, Amsler, Gordon M. |
| Modern management and technology complement traditional craftsmanship at Henredon Furniture. (Henredon Furniture Industries Inc.) | Business | Lemon, J. Michael |
| NationsBank reengineers to achieve leadership in international services. | Business | Sczech, Marilyn, Attenello, Dennis |
| New power, real power through behavior change.(A Point of View) | Business | Jensen, Bill |
| On the international horizon: a tough battle over software systems. | Business | Aubrey, Charles A., II |
| Overcoming resistance to change. | Business | Recardo, Ronald J. |
| Performance management: the foundation for a high-performance organization. | Business | Bulger, Stanley L. |
| Process makes perfect. (benefits of information technology) | Business | Hitchner, Earle |
| Profiting from customer-driven quality at Amoco Corporation. | Business | Buckles, Richard J. |
| Quick response: the consumer's handshake with manufacturing at Union Tools. (UnionTools Inc.) | Business | Allen, Robert M., Jr. |
| Reengineering Ryder to meet rising customer expectations. | Business | Riddle, J. Ernie |
| Reengineering: starting with a dirty sheet of paper. | Business | Lemons, Susan, Crom, Steven E. |
| Restructuring the purpose of IT in an organization. (information technology) | Business | Petrozzo, Daniel P. |
| Team competition spurs continuous improvement at Motorola. (Motorola Inc.) | Business | Carroll, Bob, Tomas, Sam |
| The corporate ombudsman at work in health care, banking, utility, and transportation firms. | Business | Ziegenfuss, James T., Jr. |
| The pros and cons of participating in a quality award program. | Business | Halachmi, Arie |
| The role of nonverbal communications in quality improvement. | Business | Martin, Stephanie |
| The secrets of successful empowerment. (workforce empowerment) | Business | Story, Mark R. |
| TQM as a driver of change and profitability at Friendly's. (total quality management; Friendly Ice Cream Corp.)(includes related article) | Business | Carpenter, David G. |
| TQM's role in corporate success: analyzing the evidence. (total quality management) | Business | Eskildson, Loyd |
| TQM - the public sector challenge. (total quality management)(Excerpted from the book 'TQM America') | Business | Anschutz, Eric E. |
| Twelve steps to walking the talk. (continuous improvement programs in companies) | Business | Maguire, Brian |
| Uncommon sense: lean manufacturing speeds cycle time to improve low-volume production at Hughes. (Hughes Aircraft Co. Space and Communications Group) | Business | Roby, Don |
| Uncovering implementation problems keeps TQM on track at Iowa's Department of Employment Services. (total quality management) | Business | Loomba, Arvinder P.S., Spencer, Michael S. |
| Using a family of measures to assess organizational performance. | Business | Thor, Carl G. |
| Winning ways: establishing an effective workplace recognition system. | Business | Glasscock, Sue, Gram, Kimberly |
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