| Total Quality Management & Business Excellence 2004 |
| Title | Subject | Authors |
|---|
| Accountable business performance measurement for sustainable business excellence. | Business, general | Westlund, Anders H., Kristensen, Kai |
| A comparative analysis of quality management in international universities and US . | Business, general | Grant, Delvin, Mergen, Erhan, Widrick, Stanley |
| A conceptual framework for total quality management in software organizations. | Business, general | Rajendran, Chandrasekharan, Issac, George, Anantharaman, R. N. |
| An availability study for a SME.(Small Medium Enterprises) | Business, general | McCollin, Chris, Disney, John |
| An empirical investigation of the channels that facilitate a total quality culture. | Business, general | Ghobadian, Abby, Gallear, David |
| An empirical study of QS 9000 in the automobile and related industries in Taiwan. | Business, general | Wen-Tsann, Lin, Chin-Huang, Liu, I-Chuan, Hsu, Chin-Te, Lai |
| Applying six-sigma to supplier development. | Business, general | Fu-Kwun Wang, Timon C. Du, Eldon Y. Li |
| A study of the impacts of service quality on relationship quality in search-experience-credence services. | Business, general | Yi-Ching Hsieh, Shu-Ting Hiang |
| A survey for TQM success factors in the UK.(total quality management) | Business, general | Warwood, Stephen J., Roberts, Paul A.B. |
| Beyond quality: The Information Integrity imperative. | Business, general | Mandke, Vijay V., Nayar, Madhavan K. |
| Can TQM lift a sinking ship? A case study. . | Business, general | Rao, Mohan P., Youssef, Mohamed A., Stratton, Carol J. |
| Challenges posed to performance management by TQM gurus: contributions of individual employees versus systems-level features. | Business, general | Soltani, Ebrahim, Van Der Meer, Robert B., Williams, Terry M. |
| Challenges to Six Sigma in a high technology mass-manufacturing environments. | Business, general | Evans, Alison, Mcadam, Rodney |
| Change management: Implementation of a process oriented management system based on business ideas and values in a high technology company. | Business, general | Berlin, Claes |
| Climate for improvement and the effects on performance in Swedish healthcare-a survey in the county council of Ostergotland. | Business, general | Kammerlind, Peter, Dahlgaard, Jens J., Rutberg, Hans |
| Conceptualizing and exploring the organizational effects of ISO 9000: insights from the Oresund bridge project. | Business, general | Schenkel, Andrew |
| Continuous improvements of complex technical systems: a theoretical quality management framework supported by requirements management and health management.(Technical systems) | Business, general | Soderholm, Peter |
| Creating employee value in a global economy through participation, motivation and development. | Business, general | Vora, Manu K. |
| Current status of Total Quality Management implementation in the Turkish cement industry. | Business, general | Oztas, Ahmet, Ozbay, Erdogan, Yeginobali, Asim |
| Data quality in statistical process control. | Business, general | Mandal, Pathik |
| Developing a customer-focused culture in the speculative house-building industry. | Business, general | Craig, David, Roy, Rajat |
| Employee empowerment: conceptualizations, aims, and outcomes. | Business, general | Hill, Frances, Huq, Rozana |
| Employee satisfaction: Does Kano's model apply? | Business, general | Matzler, Kurt, Fuchs, Matthias, Schbert, Astrid K. |
| Estimation of cost of quality in an Indian textile industry for reducing cost of non-conformance. | Business, general | Mukhopadhyay, Arup Ranjan |
| Estimation of the European customer satisfaction index: Maximum likelihood versus partial least squares. Application to postal services. | Business, general | O'Loughlin, Christina, Coenders, Germa |
| Evaluating ISO 9001:2000 implementation using Fault Tree Analysis (FTA). | Business, general | Aghaie, Abdollah |
| Exploring the linkage between Internal Marketing, Relationship Marketing and Service Quality: A case study of a consulting organization. | Business, general | Barnes, Bradley R., Fox, Martin T., Morris, D.S. |
| Firm size, performance and CEO pay: evidence from a group of American quality companies. | Business, general | Tai, Lawrence S. |
| Fuzzy set theory based decision model for determining market position and developing strategy for hospital service quality. | Business, general | Wann-Yih Wu, Shih-wen Hsiao, Hsing-ping Kuo |
| Gaining bilateral benefit through holistic performance management and reporting. | Business, general | Pock, Thomas, Westlund, Anders, Fahrni, Fritz |
| Head and heart in quality implementation-applying the quality philosophy within Irish healthcare institutions. | Business, general | Williams, Brian, Harrington, Denis, Downey-Ennis, Kay |
| Helping the Kiwi to fly: Creating world-class organizations in New Zealand through a benchmarking initiative. | Business, general | Mann, Robin, Grigg, Nigel |
| How to conceptually harmonize ISO 9000 Certification, levels of excellence recognition and real improvement.(International Organization for Standardization) | Business, general | Conti, Tito |
| Implementing total quality management in the classroom by means of student satisfaction guarantees. | Business, general | Lawrence, John J., McCollough, Michael |
| Improvement of piston ring quality: a case study. | Business, general | Mukhopadhyay, Chiranjit, Nataraja, H.S. |
| Information integrity (I*I): The next quality frontier. | Business, general | Nayar, Madhavan K. |
| Integrating Kano's model into web-community service quality. | Business, general | Ying-Feng Kuo |
| ISO 9000 performance in Japanese Industries. | Business, general | Arauz, Rita, Suzuki, Hideo |
| ISO 9000 value-added auditing. | Business, general | Pivka, Marjan |
| Knowledge conversion and practical use with information technology in Korean companies. | Business, general | Hyun-Soo, Lee, Young-Il, Chae, Yung-Ho, Suh |
| Leadership for improvements in Swedish health care.(Swedish Health Care System) | Business, general | Kammerlind, Peter, Dahlgaard, Jens J., Rutberg, Hans |
| Made in the 21st Century: How far have we come on the journey to excellence?. | Business, general | Hanson, Philip, Yarrow, David, Robson, Andrew |
| Managing both outcome and process quality is critical to quality of hotel service. | Business, general | Sheriff, Ting-Kwong Luk, Layton, Roger |
| Managing Homo sapiens.(Quality Management Services) | Business, general | Coelho, Philip R.P., McClure, James E., Tunc, Enar. |
| Motivation and efficiency of quality management systems implementation: a study of Lithunian organizations. | Business, general | Ruzevicius, J., Adomaitiene R., Sirvidaite, J. |
| Multidimensional quality assessment of multimedia telecommunications systems for enhancing customer satisfaction. | Business, general | Seung J. Noh, Hee-Sok Park, Min-Yong Park |
| Navigating in turbulent environmental conditions for sustainable business excellence. | Business, general | Dervitsiotis, Kostas N. |
| Obstacles to TQM implementation in Mexico's Maquiladora industry. | Business, general | Peterson, Robin T., Jun, Minjoon, Cai, Shaohan |
| Online travel service quality: the role of pre-transaction services.(Travel websites) | Business, general | Van Riel, Allard C.R., Semeijn, Janjaap, Pauwels, Pieter |
| On the limited value of cost of quality models. | Business, general | Freiesleben, Johannes |
| Organizational excellence: Do your stakeholders agree?. | Business, general | Owen, Jane, Yarrow, David, Robson, Andrew |
| Peculiarities of managing a company in crisis. | Business, general | Drago Dubrovski |
| Performance measurement and business results. | Business, general | Westlund, Anders H., Kristensen, Kai |
| Quality and human factor.(total quality management) | Business, general | Wilkinson, Adrian |
| Quality: An ethical inquiry. | Business, general | Freiesleben, Johannes, Pohl, Thorsten |
| Quality imperatives for global acquisitions and mergers. . | Business, general | Dedhia, Navin Shamji |
| Quality in the new age and the body of knowledge for quality engineers. | Business, general | Elshannawy, Ahmad K. |
| Quality management in the logistics industry: an examination and a ten-step approach for quality implementation. | Business, general | Kee-Hung Lai, Gilbert Lau, T.C.E. Cheng |
| Quality management practices in Indian ISO 9000 certified companies: an empirical evaluation. | Business, general | Mahadevappa, B., Kotreshwar, G. |
| Six Sigma availability management of information technology in the office of the chief technology officer of Washington, DC. | Business, general | Edgeman, Rick L., Bigio, David, Ferleman, Thomas |
| Six Sigma-strategy for organizational excellence. | Business, general | Thawani, Sunil |
| Squaring the circle: Managing and measuring organizational performance whilst stimulating change and innovation. | Business, general | Simpson, Russell, Hill, Frances |
| Supply Chain Management in a global economy. | Business, general | Mehta, Janak |
| Teamwork and total quality management: a durable partnership. | Business, general | Sohal, Amrik, Cooney, Richard |
| The design of performance measurement systems for management learning.(Measurement system ) | Business, general | Dervitsiotis, Kostas N. |
| The drivers of customer satisfaction and loyalty. The case of Denmark 2000-2002. | Business, general | Kristensen, Kai, Eskildsen, Jacob, Juhl, Hans Jorn, Ostergaard, Peder |
| The effect of verbalized emotions on loyalty in written complaints. | Business, general | Mattsson, Jan, Lemmink, Jos, Mccoll, Rod |
| The fallacy of universal best practices. | Business, general | Harrington, H. James |
| The future of TQM is past. Can TQM be resurrected?(Total Quality Management)(Organizational performance) | Business, general | Rahman, Shams-ur |
| The modern quality manager. | Business, general | Addey, John |
| The quality and ethics connections: towards virtuous organization. | Business, general | Ahmed, P.K., Machold, S. |
| The real art of strategic planning. | Business, general | Lake, Neville |
| The sustainability and evolution of quality improvement programmes - an Australian case study. | Business, general | Sohal, Amrik S., Prajogo, Daniel I. |
| To make it 'total': quality management over subcultures. | Business, general | KeKale, Tauno, Fecikova, Ingrid, Kitaigorodskaia, Natalia |
| Towards an index of comparative criticality: an empirical study of TQM implementation in Palestinian industry. | Business, general | Baidoun, Samir |
| TQM and ISO 9000 effects on knowledge transferability and knowledge transfers.(Total Quality Management) | Business, general | Molina, Luis Miguel, Montes, Fco. Javier Llorens, Fuentes, Maria Del Mar Fuentes |
| TQM as a focus for improving overall service performance and customer satisfaction: An empirical study on a public service sector in Malaysia. | Business, general | Agus, Arawati |
| TQM implementation in a healthcare and pharmaceutical logistics organization: The case of Zuellig Pharma in Taiwan. | Business, general | Hsuan Kai Chen, Hsuan Yueh Chen, Hsin-Hung Wu, Wen-Tsann Lin |
| Training quality managers-do they practice what they preach? | Business, general | Waddell, Di, Stewart, Deb |
| Updating our TQM thinking for a knowledge and service economy.(Total Quality Management ) | Business, general | Hough, Michael |
| Using system dynamics to illustrate Deming's System of Profound Knowledge. | Business, general | Stepanovich, Paul L. |
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