Stepping into the kitchen: lay clients as co-producers of a professional service

Article Abstract:

The article discusses the resulting outcomes of client involvement in service provision in two medical service organizations and highlights the role of clients as either passive or involved.

Services, Services industry, Service industries, Customer relations

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Rewarding employee performance: line managers' values, beliefs and perspectives

Article Abstract:

A new study argues that the application and success of performance management systems is directly linked to the ways in which line managers apply such processes.

Achievement motivation, Performance standards, Job performance standards, Employee performance

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Pride, prejudice and performance: relations between HRM, diversity and performance

Article Abstract:

A new study investigates the effects of diversity on the design and implementation of human resource management activities.

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