Work stress and health outcomes: the impact of personal orientations among CEOs in smaller businesses

Article Abstract:

Some 235 members of the Smaller Business Ass'n of New England were surveyed to study the role mastery, self-confidence, religious beliefs, economic expectations, and optimistic outlook play in reducing job stress and illness. A causal model was used to explain the relationships among these factors. Structural equation modelling with LISREL shows that mastery and religious convictions decrease job stress, anxiety, depression and illness. Self-confidence decreases anxiety. The impact of an optimistic outlook on perceived work stress decreases, anxiety, depression and illness.

Management, Influence, Job stress, Worker absenteeism, Absenteeism (Labor), Positive thinking (Psychology)

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14 telephone tips for Ernestine

Article Abstract:

Suggestions are offered for effective, appropriate telephone behavior in business. The individual answering the phone should immediately identify their name, company name, and department. Customers should be called by name. The hold button should be used if it is necessary to leave the phone temporarily. Attentive listening is paramount. It is important for the person answering the phone to be well-informed about the company's products and services.

Social aspects, Methods, Human resource management, Telephone, Telephony, Customer relations, Business etiquette

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