Second-Order Decisions(*)
Article Abstract:
Second-order decisions involving strategies for reducing the burden of first-order decision-making are discussed. High-Low strategies, such as the use of rules and presumptions, lower the burden at the time of ultimate decision-making, but require more advance consideration; Low-Low strategies, such as flipping a coin, do not impose much of a decisional burden, but may result in excessive unfairness or mistakes; Low-High strategies, such as delegation of power, lower the initial burden of decision-making for the agent, with the possibility of subsequently placing a high burden on someone else.
Publication Name: Ethics
Subject: Philosophy and religion
ISSN: 0014-1704
Year: 1999
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The queue is an opportunity
Article Abstract:
There are many small ways in which companies could improve standards of service to their customers. Many fail to respond promptly to communications from customers, for example, thus creating the impression of being uncaring and distant. Others promise to undertake particular work and then never do so. It is common for queues to build up at busy times of day in places such as banks and post offices, and little effort seems to be made to ensure that as many staff as possible are working during those times.
Publication Name: The Independent
Subject: Retail industry
ISSN: 0951-9467
Year: 1997
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Innumeracy2
Article Abstract:
Mass media's minimal consideration for statistics lessens the credibility of their news accounts. There are even times when failure to explain numbers in the news generates false impressions.
Publication Name: The New York Times Magazine
Subject:
ISSN: 0028-7822
Year: 1995
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