Service News 1997 - Abstracts
| Service News 1997 | |||||
| Title | Subject | Authors | |||
|---|---|---|---|---|---|
| Ameritech chooses CustomerQ. | Computers and office automation industries | ||||
| AT&T contracts NCR to help with Y2K conversion. | Computers and office automation industries | ||||
| Buyer's guide 1997. | Computers and office automation industries | ||||
| Compaq lays out new IT service foundation. | Computers and office automation industries | ||||
| ComputerPREP intros 'Net skills courseware. | Computers and office automation industries | ||||
| Dataquest: training market expanding. | Computers and office automation industries | ||||
| Deloitte & Touche study finds instructor-led is favored. | Computers and office automation industries | ||||
| Dept of Defense shows softer side. | Computers and office automation industries | ||||
| Engineering firm adds help desk services. | Computers and office automation industries | ||||
| Forrester charts the future of customer service applications. | Computers and office automation industries | ||||
| Free virus scan offered on Web. | Computers and office automation industries | ||||
| Gartner Group report sizes up the midsize IT enterprise. | Computers and office automation industries | ||||
| Gas company embraces change. | Computers and office automation industries | Bob Pavlk | |||
| Getting managers to "get it!". | Computers and office automation industries | Elliot Masie | |||
| GMSI helps IRS extend after hours network support. | Computers and office automation industries | ||||
| Help-desk certification programs developing. | Computers and office automation industries | Laura Conaway | |||
| Inacom follows Asset RollCall service with Asset ROI. | Computers and office automation industries | ||||
| Innovation in Service Awards presented. | Computers and office automation industries | ||||
| Intel, help-desk vendors work to reduce support costs. | Computers and office automation industries | ||||
| Is there a vendor in the house? | Computers and office automation industries | Carol Del Lauriers Cieri | |||
| Lockheed, UWI track assets. | Computers and office automation industries | William Cutlip | |||
| McAfee Associates agrees to purchase Network General. | Computers and office automation industries | ||||
| McAfee makes desktops help-desk ready. | Computers and office automation industries | ||||
| Microline becomes PowerSource. | Computers and office automation industries | ||||
| New call center benchmarking service offered. | Computers and office automation industries | ||||
| Novartis Pharmaceuticals outsources. | Computers and office automation industries | ||||
| Office solutions giant adds to service center. | Computers and office automation industries | ||||
| Opis Corp.'s SupportExpress version 3.0. | Computers and office automation industries | George J. Liemer | |||
| Pacific Bell selects IQWeb. | Computers and office automation industries | ||||
| Parts warehousing services: it's important to remember to check the basics. | Computers and office automation industries | Herbert C. Feldmann | |||
| Pfizer Inc., Byte Ltd. outsource to 4Front software. | Computers and office automation industries | ||||
| ReCor Corp. Network-Based Training: Microsoft Word 97. | Computers and office automation industries | ||||
| Redefining support. | Computers and office automation industries | Lon Hendrickson | |||
| Report: Y2K will cost North America $145 billion. | Computers and office automation industries | ||||
| Service providers set to exhibit wares at Software Support '97. | Computers and office automation industries | ||||
| Software testing can curb configuration costs. | Computers and office automation industries | William Cutlip | |||
| TechSearch takes on professional services. | Computers and office automation industries | ||||
| Teubner & Associates Inc. ESP: The Expert Support Program. | Computers and office automation industries | George Leimer | |||
| The Yankee Group drills down to determine business value of IT. | Computers and office automation industries | ||||
| Training firms eye vertical markets. | Computers and office automation industries | Carol des Lauriers Cieri | |||
| Treating technology as a utility. | Computers and office automation industries | Stephen Clancy | |||
| TSANet enlists 100th member. | Computers and office automation industries | ||||
| Vendors band together for Campus2000. | Computers and office automation industries | ||||
| Wave helps support reps broaden skills. | Computers and office automation industries | ||||
| Who really won the PC warranty wars? | Computers and office automation industries | Eric Rocco | |||
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