| The Journal of Services Marketing 2005 |
| Title | Subject | Authors |
|---|
| A multiple-item scale for measuring customer loyalty development. | Business | McMullan, Rosalind |
| An empirical assessment of comparative approaches to service quality measurement. | Business | Mukherjee, Avinandan, Nath, Prithwiraj |
| An integrative approach to diagnosing service quality of public parks. | Business | Eng, Teck-Yong, Niininen, Outi |
| Antecedents and outcomes of service recovery performance in a public health-care environment. | Business | Ashill, Nicholas J., Carruthers, Janet, Krisjanous, Jayne |
| A research agenda for investigation of product innovation in the financial services sector. | Business | Akamavi, Raphael K. |
| Blending services and crises: a few questions and observations. | Business | Martin, Charles L. |
| Business (not) as usual: crisis management, service recovery and the vulnerability of organisations. | Business | Smith, Denis |
| Competitive environment, market orientation, and the use of relational approaches to the marketing of charity beneficiary services. | Business | Bennett, Roger |
| Crisis management and services marketing. | Business | Baron, Steve, Harris, Kim, Elliott, Dominic |
| Design and implementation of a service guarantee.(designing and applying an effective customer service guarantee scheme) | Business | Fabien, Louis |
| Destination brand images: a business tourism perspective. | Business | Hankinson, Graham |
| Determinants of export performance across service types: a conceptual model. | Business | Patterson, Paul G., Styles, Chris W., La, Vinh Q. |
| Does Hispanic-targeted advertising work for services? | Business | Torres, Ivonne M., Briggs, Elten |
| Effects of the internet on the marketing communication of service companies. | Business | Lagrosen, Stefan |
| Engaging customers in service creation: a theater perspective. | Business | Williams, Jacqueline A., Anderson, Helen H. |
| Exploring loyal qualities: assessing survey-based loyalty measures. | Business | Rundle-Thiele, Sharyn |
| Incorporating service quality into consumer mall shopping decision making: a comparison between English and French Canadian consumers. | Business | Chebat, Jean-Charles, Laroche, Michel, Michon, Richard, Teng, Lefa |
| Individualistic orientation and consumer susceptibility to interpersonal influence. | Business | Laroche, Michel, Pons, Frank, Mourali, Mehdi |
| Information quality and market share in electronic commerce. | Business | Miller, Holmes |
| Inter-organisational relationships in professional services: towards a typology of service relationships. | Business | Laing, Angus W., Lian, Paul C.S. |
| Is there a difference in tipping in restaurant versus non-restaurant service encounters, and do ethnicity and gender matter? | Business | Koku, Paul Sergius |
| Measuring service quality in b2b services: an evaluation of the SERVQUAL scale vis-a-vis.(business to business) | Business | Gounaris, Spiros |
| Modeling consumer satisfaction and word-of-mouth: restaurant patronage in Korea. | Business | Babin, Barry J., Griffin, Mitch, Lee, Yong-Ki, Kim, Eun-Ju |
| Perceived managerial sincerity, feedback-seeking orientation and motivation among front-line employees of a service organization. | Business | Pelton, Lou E., Paswan, Audhesh K., True, Sheb L. |
| Pricing objectives and pricing methods in the services sector. | Business | Avlonitis, George J., Indounas, Kostis A. |
| Satisfaction emotions and consumer behavioral intentions. | Business | White, Christopher, Yu, Yi-Ting |
| Self-service technology adoption: comparing three technologies.(banking industry, online, phone and ATM) | Business | Meuter, Matthew L., Curran, James M. |
| Service providers and customers: social exchange theory and service loyalty. | Business | Sierra, Jeremy J., McQuitty, Shaun |
| The effects of soft and hard service attributes on loyalty: the mediating role of trust. | Business | Auh, Seigyoung |
| The impact of choice on fairness in the context of service recovery. | Business | Mattila, Anna S., Cranage, David |
| The impact of customer-to-customer interactions in a high personal contact service setting. | Business | Moore, Robert, Moore, Melissa L., Capella, Michael |
| The impact of mode of operation on sales performance in international services. | Business | Kirca, Ahmet H. |
| The impact of perceived justice on consumers' emotional responses to service complaint experiences. | Business | Ennew, Christine, Schoefer, Klaus |
| The impact of service provider emotional intelligence on customer satisfaction. | Business | Kernbach, Sally, Schutte, Nicola S. |
| The importance of brand cues in intangible service industries: an application to investment services. | Business | Brady, Michael K., Bourdeau, Brian L., Heskel, Julia |
| The service quality dimensions and patient satisfaction relationships in South Korea: comparisons across gender, age and types of service. | Business | Lee, Hanjoon, Kim, Chankon, Lee, Sunhee, Choi, Kui-Son |
| Typologies of e-commerce retail failures and recovery strategies. | Business | Kelley, Scott W., Hoffman, K. Douglas, Forbes, Lukas P. |
| When service failure is not service failure: an exploration of the forms and motives of "illegitimate" customer complaining. | Business | Harris, Lloyd C., Reynolds, Kate L. |
This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.
