| The Service Industries Journal 2000 |
| Title | Subject | Authors |
|---|
| Aesthetic labour in interactive service work: some case study evidence from the 'new' Glasgow.(Glasgow, Scotland) | Business, international | Warhurst, Chris, Nickson, Dennis, Witz, Anne, Cullen, Marie |
| A general test of competitive conditions in the UK building society mortgage market: 1990-1996.(Industry Overview)(Statistical Data Included) | Business, international | Ashton, John K. |
| A measurement of bank efficiency, ownership and productivity changes in Taiwan.(Industry Overview)(Statistical Data Included) | Business, international | Chen, Tser-Yieth, Yeh, Tsai-Lien |
| American and British clergy attitudes towards marketing activities: a comparative study. | Business, international | Devlin, James F., Sherman, Ann |
| A model of the determinants of international trade in higher education.(Statistical Data Included) | Business, international | Bourke, Ann |
| An empirical study of service quality implementation.(Industry Overview)(Statistical Data Included) | Business, international | Harrington, Denis, Akehurst, Gary |
| A study of management practices and competences within effective organisations in the Irish tourism industry. | Business, international | Lenehan, Tony |
| Beyond employment: an examination of modes of service provision in a deprived neighbourhood. | Business, international | Williams, Colin C., Windebank, Jan |
| Building donor relationships: an investigation into the use of relationship and database marketing by charity fundraisers.(Statistical Data Included) | Business, international | Weir, Laura, Hibbert, Sally |
| Classifying credit union development in terms of mature, transition and nascent industry types. | Business, international | Ferguson, Charles, McKillop, Donal G. |
| 'Gone to Gowings' - an analysis of success factors in retail longevity: Gowings of Sydney.(Sydney, Australia)(Company Profile) | Business, international | Miller, Dale, Merrilees, Bill |
| Learning how to manage technology in services internationalisation. | Business, international | Mattsson, Jan |
| Maintaining relationships: a study of the legal industry. | Business, international | Harris, Lloyd C., O'Malley, Lisa |
| Marketing and marketing information system sophistication in retail banking.(Industry Overview)(Statistical Data Included) | Business, international | Colgate, Mark |
| Marketing culture and customer retention in the tourism industry.(Statistical Data Included)(Industry Overview) | Business, international | Appiah-Adu, Kwaku, Fyall, Alan, Singh, Satyendra |
| Marketing performance and business risk in acutecare health trusts - a new comparative approach.(Industry Overview) | Business, international | Meidan, Arthur, Peck, Martin, Handscombe, Robert D. |
| Maternity care: ways to add value. | Business, international | Halliday, Sue Vaux |
| Networking in the homestay sector.(host families for foreign exchange students) | Business, international | Lynch, Paul A. |
| Pre-bookable services in the chartered airline industry: increasing satisfaction through differentiation.(Industry Overview)(Statistical Data Included) | Business, international | Colgate, Mark, Dennett, Claire, Ineson, Elizabeth M., Stone, Graham J. |
| Predicting and explaining responses to consumer environments: an empirical test and theoretical extension of the behavioural perspective model.(Statistical Data Included) | Business, international | Greenley, Gordon E., Foxall, Gordon R. |
| Relationship marketing and the orientation customers require of suppliers. | Business, international | Chaston, Ian |
| Service satisfaction: an empirical analysis of consumer satisfaction in financial services. | Business, international | Montfort, Kees van, Masurel, Enno, Rijn, Ingrid van |
| Strategic and functional orientation of small and medium sized enterprises in professional services: an analysis of public accountancy.(Industry Overview) | Business, international | Bagchi-Sen, Sharmistha, Kuechler, Linda |
| Strategic and marketing implications of consumer behaviour in financial services. | Business, international | Beckett, Antony |
| Strategies of major UK building societies: 1987-1993 review, analysis and implications.(Industry Overview)(Statistical Data Included) | Business, international | Hammond, L.J., Thwaites, D. |
| The Accor multinational hotel chain in an emerging market: through the lens of the core competency concept. | Business, international | Aung, May |
| The externalisation of producer services debate: the UK computer services sector.(Industry Overview)(Statistical Data Included) | Business, international | Coe, Neil M. |
| The impact of scale characteristics on the dimensionality of the service quality construct.(Industry Overview) | Business, international | Smith, Anne M. |
| The path to service encounter performance in public and private 'bureaucracies'.(Statistical Data Included) | Business, international | Nielsen, Jorn Flohr, Host, Viggo |
| The retail sector: why so many jobs in America and so few in France?(Industry Overview) | Business, international | Gadrey, Jean, Jany-Catrice, Florence |
| The size and growth of UK manufacturing and service firms.(Industry Overview)(Statistical Data Included) | Business, international | Wilson, J.O.S., Morris, J.E. |
| The swings and roundabouts of innovating for quality in UK financial services.(Industry Overview) | Business, international | McCabe, Darren |
| The use of co-ordination theory to improve service quality in executive search. | Business, international | Britton, L.C., Wright, M., Ball, D.F. |
| Total factor productivity growth and technical change in the water and sewerage industry.(Industry Overview) | Business, international | Ashton, John K. |
| Understanding customer role and its importance in the formation of service quality expectations.(Statistical Data Included) | Business, international | Webb, Dave |
| Uneven development in UK financial services: the case of the South West and Wales.(Industry Overview)(Statistical Data Included) | Business, international | Munday, Max, Gripaios, Peter |
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